Care Navigator - Mobile Crisis

CHILD & FAMILY SERVICES INC•New Bedford, MA

4d•Onsite

About The Position

The Care Navigator provides behavioral health services, including access to same-day or next-day services. The Care Navigator acts as a liaison to connect clients and families with the appropriate services. Services may include outpatient therapy, recovery support services, and school-based services. Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right. A $1 per hour Language Differential is offered for eligible languages including Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL. Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. The goal is to support, reward and compensate the entire individual. Depending on role eligibility, the offer may include a bonus or other incentives, so final offer amounts may vary from the stated amount.

Requirements

Bachelor’s Degree level degree in Social Work, Sociology, Psychology or a related human services field
Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families
Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations serve
Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy

Nice To Haves

Bilingual individuals preferred to best support the needs of our clients and families within the community (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Responsibilities

Facilitate walk-in process with clients
Complete pre-screening assessment with client
Identify client needs and determine service options with client
Use collaborative documentation
Schedule client intake and follow up appointments as appropriate
Make clinic referral and wait list phone calls
Make internal and external referrals as appropriate
Support transitions of care
Engage in care coordination across health and behavioral health services
Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
Use evidence-based interventions, including motivational interviewing skills
Develop person-centered service plans as appropriate
Provide clients and families with advocacy, coaching, training, support, and psychoeducation
Provide crisis intervention strategies
Facilitate warm hand offs with Crisis Services as appropriate
Build and maintain professional relationships and connections with community resources and partners
Assist and support all functions of Open Access model as appropriate
Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Benefits

Benefit eligible at 20+ hours per week
Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Delta Dental of MA
Vision - EyeMed
Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days
10 Paid Holidays
2 Personal Days per year
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24-hour travel assistance
Mileage reimbursement
Discounted Healthtrax gym membership
Employee appreciation events!