Residential Navigator - Crisis Stabilization and Resource Center

Sarpy Office•Papillion, NE

8h•$20 - $24•Onsite

About The Position

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK Residential Navigators provide direct support and supervision to individuals admitted to the Crisis Stabilization and Resource Center. They work collaboratively with clinical staff to implement stabilization plans, support emotional regulation, and assist clients in achieving short-term stabilization goals. The Residential Navigator ensures a safe, structured, and supportive environment for clients during their stay. This role focuses on ongoing engagement, skill-building, and reinforcement of coping strategies to reduce immediate crisis symptoms and promote stabilization. Residential Navigators assist clients in identifying triggers, practicing coping skills, and connecting to internal and external supports. They play a key role in monitoring client progress, supporting daily routines, and reinforcing treatment goals to help clients transition successfully to the next level of care or back into the community. Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience) Work Schedule: 40 hours per week (evenings) Click to see benefits and company perks

Requirements

Two years direct care experience in human service field; two years of training in human service field OR a Bachelor’s degree or higher In psychology, sociology or related human service field which is preferred.

Responsibilities

Provide ongoing supervision and support to clients in the stabilization unit
Develop supportive, professional relationships with clients and respond to their needs during scheduled shifts
Assist in implementing individualized stabilization plans in collaboration with clinical staff
Support clients in developing and practicing coping skills, emotional regulation, and crisis management strategies
Facilitate and/or assist with psychoeducational groups and skill-building activities
Provide crisis intervention and de-escalation as needed
Monitor client behavior, safety, and overall well-being throughout shift
Conduct and document routine safety checks, room searches, and environmental checks
Support clients with activities of daily living and maintaining daily structure
Monitor client self-administration of medications and follow documentation procedures
Communicate client progress, concerns, and observations to clinical team and incoming staff during shift changes
Maintain accurate and timely documentation in accordance with program and regulatory standards
Utilize trauma-informed, person-centered, and culturally responsive approaches in all interactions
Assist clients in identifying supports and resources for discharge planning
Maintain cleanliness and organization of the facility, including common areas and staff spaces
Submit maintenance requests as needed
Respond to emails, phone calls, and other communications in a professional and timely manner
Able to work both independently, with little supervision, and as part of a team
Always display a courteous and caring attitude to clientele, volunteers, and visitors
Abide by all program and Agency procedures, policies, and requirements
Is dependable and punctual regarding scheduling and attendance
Cooperate and collaborate with program staff, volunteers, and other Agency staff
Participate in ongoing training and professional development opportunities
Create, maintain, and share as appropriate a dynamic self-care plan
Support agency efforts in community engagement, outreach, and relationship building
Essential functions of this job are to be performed on company physical work site
Perform other program-related duties as assigned