Crisis Management Program Manager

Axon•Scottsdale, AZ

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Global Security plays a critical role in protecting Axon's people, facilities, operations, and reputation. As the Crisis Management Program Manager, you will build and lead the programs that enable the organization to prepare for, respond to, and recover from disruptive events. Serving as the operational heartbeat and connective tissue across Global Security and key business partners; including Legal, HR, Workplace, Communications, IT, Manufacturing, and Executive Leadership, you will establish the frameworks, governance, and relationships that transform crisis management from a reactive function into a strategic enterprise capability. This is a unique opportunity to build a program from the ground up, influence executive decision-making, and help shape the future of Global Security at one of the world's most innovative technology companies.

Requirements

Bachelor's degree or equivalent combination of education and professional experience.
Experience leading or supporting crisis management, emergency management, enterprise security, business continuity, resilience, or related operational programs.
Strong written and verbal communication skills, including the ability to communicate effectively with executive leadership.
Demonstrated project and program management experience.
Exceptional organizational skills with the ability to manage multiple priorities in a rapidly changing environment.
Building or maturing enterprise crisis management, emergency management, business continuity, resilience, or related programs.
Leading complex, cross-functional initiatives that require influence rather than direct authority.
Developing executive briefings, governance frameworks, operational playbooks, or strategic response plans.
Partnering effectively with senior leaders and diverse business functions to solve complex organizational challenges.
Leveraging technology, data, and innovation to improve operational effectiveness and organizational preparedness.
Translating lessons learned into sustainable improvements that strengthen long-term organizational capability.

Nice To Haves

Crisis Management
Emergency Management
Business Continuity
Corporate Security
Enterprise Risk
Threat Intelligence
Executive Protection
FEMA / ICS
CPP
CBCP
MBCI
PMP

Responsibilities

Develop and execute the strategic roadmap for Axon's Crisis Management Program, ensuring it evolves alongside the company's global growth and operational complexity.
Design and maintain enterprise crisis management frameworks, governance, standards, and response methodologies that promote consistency across the organization.
Build and continuously refine crisis playbooks, decision support tools, and operational procedures that enable rapid, coordinated responses to a broad range of scenarios.
Champion a culture of preparedness by establishing sustainable processes that improve organizational readiness and strengthen enterprise resilience over time.
Lead the coordination of cross-functional crisis response activities during significant security incidents and disruptive events.
Develop and maintain crisis activation procedures, escalation matrices, and decision-support frameworks that enable timely, consistent responses.
Facilitate Crisis Management Team (CMT) meetings, ensuring clear accountability, actionable decisions, and effective follow-through.
Prepare executive situation reports and operational updates that provide leaders with timely, accurate, and actionable information.
Coordinate post-incident reviews, capturing lessons learned and driving measurable improvements across the Crisis Management Program.
Develop executive briefing templates, situation reports, and decision-support tools that provide clarity during complex events.
Coordinate executive notification and escalation processes for significant incidents affecting people, operations, facilities, or reputation.
Partner with Global Security leadership to ensure executive communications remain timely, accurate, and aligned throughout an incident.
Support executive travel, strategic events, and other high-profile activities by integrating preparedness planning into broader security operations.
Continuously improve executive crisis support processes based on lessons learned and evolving business needs.
Build trusted partnerships with leaders across Legal, HR, Workplace, IT, Manufacturing, Communications, GRC, Physical Security, GSOC, Threat Intelligence, and other business functions.
Facilitate cross-functional planning sessions that align roles, responsibilities, and response expectations before incidents occur.
Serve as the primary liaison for enterprise crisis preparedness initiatives, ensuring stakeholders remain informed, engaged, and aligned.
Promote preparedness through education, consultation, and relationship-building across the organization.
Represent Global Security in cross-functional meetings, projects, and strategic initiatives where crisis preparedness and organizational resilience are key considerations.
Lead the evolution of technology and digital capabilities that support Axon's Crisis Management Program.
Develop meaningful dashboards, reporting, and performance metrics that provide visibility into organizational preparedness and program maturity.
Identify opportunities to leverage automation, AI, and data-driven insights to improve crisis management processes and operational efficiency.
Maintain the digital resources, documentation, and information systems that support rapid activation and coordinated response.
Evaluate emerging technologies and industry best practices to continuously strengthen Axon's preparedness capability.
Lead enterprise tabletop exercises, functional drills, and preparedness assessments that validate plans and strengthen organizational readiness.
Conduct after-action reviews that identify opportunities for improvement and translate lessons learned into measurable enhancements.
Develop readiness metrics that help leaders understand program maturity, preparedness trends, and opportunities for continued investment.
Monitor emerging risks, industry best practices, and evolving threats to ensure Axon's preparedness program remains modern, relevant, and effective.
Champion a mindset of continuous improvement by encouraging innovation, collaboration, and organizational learning across Global Security and enterprise partners.