Crisis Program Manager

CENTER FOR COMMUNITY RESOURCES INCORPORATED•Bedford Township, PA

4d•$62,500 - $0•Hybrid

About The Position

Center for Community Resources Somerset/Bedford County Crisis Intervention Services is looking for a compassionate mental health professional to join our newly expanded team. Crisis Intervention services include telephone, mobile, crisis counseling, conflict resolution, referrals to community resources, and enacting involuntary commitments. Work in a supportive team environment while helping people access mental health/drug and alcohol services in Somerset/Bedford Counties. The Crisis Program Manager provides oversight for Crisis Intervention Services including compliance, risk management, and quality improvement. Manage personnel matters including hiring, supervision and training, and performance evaluation. Responsible to monitor compliance with policy and procedure and alignment with service description. Assist program leadership in ongoing program development and quality metrics. Engage in community outreach while representing CCR within Somerset/Bedford counties in order to build provider relations. Coordinate operations, program development and executing services in line with CCR’s mission. CCR’s mission is connecting people to services. And, that’s exactly what you’ll be doing in this role. Here, you’ll appreciate the support and camaraderie of a local team as you provide the community with care and support that will improve their mental health and well-being. This is a very rewarding position that can develop into a long-term career. At CCR, there are lots of opportunities for career development. It is a great way to improve your skills and education. This position is primarily Monday-Friday, 10am-6pm with occasional evening support with flexibility to accommodate community meetings and program needs. This gives you an opportunity to pick a schedule that best suits your needs/lifestyle. This creates a great work-life balance. However, you must be flexible to work weekends and holidays. Speaking of work-life balance, please check out our great benefits listed below. We offer (to start) 20 days of PTO a year! The starting salary for this position is $62,500/year with an evening shift differential of $0.75/hr. and the midnight shift differential of $1.50/hr. We also offer a possible higher salary based on experience. Participation via the telephone in the Administrative On Call rotation will be part of this position with an additional weekly stipend to cover Bedford/Somerset after hours staff questions.

Requirements

A bachelor's degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education, or a related field; AND five years of mental health direct care experience, two of which shall include supervisory experience.
A Master's degree in social work, psychology, rehabilitation, activity therapies, counseling, education, or related fields AND three years of mental health direct care experience.
Valid driver’s license, proof of auto insurance, Act 33/34 and FBI clearances will be required.

Nice To Haves

An ideal candidate has experience in Crisis Intervention Services.
Individuals who have accessed human services are encouraged to apply.
Knowledge of de-escalation techniques, computer literate, knowledge of 302/201 process, knowledge of County resources.
Ability to use sound judgment.
Flexibility in scheduling.
Take the initiative while being cooperative and empathetic.
Maintain strict confidentiality.

Responsibilities

Management of program consisting of two locations: Bedford/Somerset
Engage with community partners and promote crisis services
Responsible for regulations and policy
Maintain quality and compliance standards
Primary liaison between CCR, county and community partners
Ability to work some rotating shifts.
Provide direct supervision of crisis specialists and ensures program meets licensure requirements.
Perform all duties of a crisis intervention specialist.
Performs daily chart reviews to ensure that clinical interventions are appropriate.
Clinical deficiencies are discussed with crisis worker and documents accordingly in a supervision.
Ensures clinical documentation by staff meets standards via chart reviews.
Assists with the training of new hires and assesses ability of each worker in collaboration with management and documents accordingly.
Ensures adequate coverage in crisis at all times and demonstrates flexible schedule to ensure adequate program coverage.
Ensures all assigned performance evaluations to are completed, reviewed and submitted to HR at least 1 week prior to due date.
Consults with management and HR on any performance or policy violations by staff and documents all supervisions with employee to resolve the issue.