National Suicide Prevention Lifeline Crisis Intervention Specialist (988 Operator)

NorthKey Community Care • Covington, KY

5d • Onsite

About The Position

NorthKey Community Care is seeking multiple individuals for on-site work as National Suicide Prevention Lifeline Crisis Intervention Specialists as part of the National Suicide Prevention Lifeline (988). The National Suicide Prevention Lifeline is now available nationwide by dialing 988 via PHONE. This position WILL require holidays and weekend hours.

Requirements

• At least 1 year of working with individuals experiencing crisis and/or experience providing crisis intervention services is REQUIRED.
• Excellent listening skills, crisis de-escalation skills, and building rapport with individuals in immediate crisis.

Nice To Haves

• A bachelor's degree in human/social services is highly preferred.
• Peer Support Certification applicants are encouraged to apply.
• Prior experience answering National Suicide Prevention Lifeline (988) calls is a plus.
• Familiarity with the Northern Kentucky region is preferred but not required (counties include Kenton, Boone, Campbell, Grant, Pendleton, Carroll, Owen, and Gallatin).

Responsibilities

• Actively screen for suicidal intent and assess the immediate safety of the person in crisis.
• Utilize nonjudgmental, compassionate communication and active listening to de-escalate the crisis.
• Be able to work under pressure with individuals (could include both children and adults) in immediate crisis who could be actively talking about suicide.
• Active listening to individuals, assessing their needs, implementing safety plans, coordinating emergency services when necessary, and documenting interactions
• Provide resources as needed based on assessment of needs (for example, connecting them to services for utilities, homeless services, food pantries, housing, and other community resources).
• Provide follow-up support to high-risk callers reporting suicidal or homicidal thoughts or behaviors.
• Work with other team members and supervisors to ensure quality care and effective crisis resolution.
• Provide support to concerned third parties who are worried about someone at risk of suicide. (Examples: Family members, co-workers, neighbors, etc.)
• Accurately and efficiently document all client interactions.

Benefits

• Salary: $17.40 - $18.40 per hour
• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days first year)
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on the plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree