Crisis Intervention Specialist - CBHC

Riverside Community Care•Norwood, MA

20h•Onsite

About The Position

Riverside Community Care is seeking a passionate Crisis Intervention Specialist (CIS) to join their Community Behavioral Health Center (CBHC) team. This role involves providing advanced skills in trauma-informed crisis intervention and de-escalation, monitoring facility safety and security, and coordinating responses to urgent and emergency situations. The CIS will maintain a therapeutic, calming, recovery-based, and pro-active presence within the program. Responsibilities include assisting leadership with safety drills, safety protocols, and facility-related initiatives. While CBHC regulations require 24/7 "security" positions, this role is a therapeutic and engaging presence, not a typical security guard role. The CIS may also provide other person-served related support as interest and experience allow, such as modeling and teaching skills for positive relationships and conflict negotiation, providing a calming presence to support families and youth, assisting with safety drills and documentation, ensuring maintenance and cleanliness of the physical plant, responding to medical and psychiatric emergencies using protocols like calling a code, administering naloxone, and CPR/first aid, and assisting with transportation.

Requirements

High School Diploma or GED required.
A minimum of 2 years of direct care or similar role in a behavioral health and/or medical setting required.
Knowledge of trauma-informed care and de-escalation skills required.
Strong verbal and written communication skills required.
Basic computer fluency required.

Nice To Haves

BA degree preferred.
Minimum of three years proven experience using Microsoft Office programs preferred.
Preferred valid Driver’s License and access to a reliable vehicle required.

Responsibilities

Provide advanced skills in trauma-informed crisis intervention and de-escalation.
Monitor the safety and security of the facility.
Coordinate response to urgent and emergency situations.
Provide a therapeutic, calming, recovery-based, and pro-active presence in the program.
Assist leadership with safety drills, safety protocols, and facility-related initiatives.
Model and teach skills for development of positive relationships and negotiation of conflict.
Provide a calming presence in and around the facility supporting families and youth in conflict or crisis while onsite, while monitoring the safety of persons served, employees, and the facility.
Assist CBHC leadership in ensuring that safety drills (e.g. fire, medical, behavioral health) are held and documented as per regulation and that required fire protection and suppression equipment is present and in good working order and also ensuring the maintenance of program sites to minimize fire hazards.
Take lead in ensuring maintenance and cleanliness of physical plant is adequate and reports to Senior Director and/or facilities are aware of any concerns.
Respond to medical and psychiatric emergencies (e.g. opioid overdose or psychiatric symptom escalation) utilizing medical code protocols such as calling a code, administering naloxone, and administering CPR/first aid.
Assist with transportation to/from CBHC and the CCS site using agency or personal vehicle.