Crisis Hotline Phone Counselor (Full-Time)

The Affiliated Sante Group•Timonium, MD

4d•$24 - $27•Onsite

About The Position

Sante is seeking Full-Time Phone Counselors to join our crisis intervention team in Timonium, MD. The primary goal of the Phone Counselor is to provide appropriate services for both the local hotline as well as the GBRICS call center which includes the 4-county region of callers across Baltimore city, Baltimore County, Howard County, and Carroll County. These services may include supportive counseling, information and referrals, crisis intervention counseling, suicide prevention and intake screening of callers to the Mobile Teams, In Home Intervention Teams, Urgent Care Center and other BCCRS service components. This also includes dispatching appropriate services when needed as well as providing goal directed counseling, crisis planning, and follow up for clients served. This is an In-Person role. NOT REMOTE!

Requirements

Bachelor’s Degree in Counseling, Social Work, or a related field of study
1 year professional crisis work experience may be substituted for the education requirement

Responsibilities

Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.
Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
Document all information in appropriate client case.
Can effectively deescalate a client in crisis, over the phone. Develop a rapport with client and maintain objectivity and demeanor on the phone.
Effectively triage a call to the appropriate level of care
Conduct a lethality assessment of client and dispatch appropriate resources (police, EMT, MCT, MRT) when necessary
Completes an environmental risk and safety assessment and relays all information to MCT/MRT/patrol when necessary
Access bed registry and other resources to connect callers to services.
Comply with the GBRICS Crisis Standards in providing services to the community.
Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services.
If self-identified as a peer, participate in regular peer support sessions.
Comply with the organization’s Secondary Trauma Prevention policy.
Develop appropriate and realistic crisis plan for clients when necessary
Develop appropriate follow up tasks depending on nature and severity of symptoms
Knowledge and familiarity with community resources, both behavioral health and non-behavioral health
Active participation in the ongoing development of the program database
Able to effectively communicate client needs while making internal agency referrals
Able to complete documentation in an accurate, thorough and timely manner
Ensure all tasks related to each case are completed during each shift worked
Recognizes need for consultation with available supervisor and or team lead
Participate in all required trainings
Work with families and involved persons to deescalate current crisis
Abide by all federal, state and local confidentiality and reporting regulations
Comply with all of programs contractual and operational guidelines as outlined by your manager
Check work e-mail according to agency protocol.
Responsible for coverage on assigned Sante holiday shifts (Shifts may be of varied length to meet coverage needs. For example, 8-to-12-hour shifts may be assigned on these dates)
Other duties as assigned

Benefits

Robust Retirement Plan – 403(b) with company match to support your future.
Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
Time to Recharge – Generous paid time off and sick leave.
Celebrate You – Enjoy your birthday off every year!
Training & Growth – Ongoing development programs and career advancement opportunities.
Culture of Purpose – A welcoming, inclusive environment where you belong.
Employee Assistance Program – Confidential support for life's challenges.
Wellness Perks – Annual wellness initiatives and access to the Calm App.
Recognition & Rewards – Through our Awardco platform and referral program.
Exclusive Discounts – Enjoy deals through FunEx and more.
Life and AD&D insurance provided at no cost.
Short and long-term disability coverage.
Optional legal assistance and transferable life insurance.
Pet insurance for your furry family.
Ancillary plans like critical illness, accident, and hospital indemnity.
Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.