Crisis Engagement Tech- PRN
About The Position
The Crisis Intervention Engagement Technician provides community-based outreach, engagement, and crisis intervention services for individuals experiencing untreated mental health, substance use, or co-occurring challenges. The role works with individuals in non-clinical settings to support stabilization, safety planning, and connection to appropriate services. It is a part-time, as-needed position serving Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, and Bond Counties. Most shifts require collaboration with another staff member, and driving between sites for crisis calls is required. Preference is given to applicants who live within the service counties. The position promotes recovery through trauma-informed practices and requires personal recovery experience, appropriate sharing of lived recovery experience, and the ability to obtain a Certified Recovery Support Specialist credential within one year of hire. The anticipated starting pay is $17.00–$18.00 per hour. Evening, overnight, and weekend shifts qualify for extra pay.
Requirements
- Minimum age of 21 and a high school diploma or equivalent.
- Personal recovery experience and willingness to appropriately share lived recovery journey.
- Demonstrated experience or skills in human services and working with adults.
- Ability to obtain a Certified Recovery Support Specialist (CRSS) credential within one year of hire.
- Ability to remain calm and even-tempered in potentially volatile situations.
- Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
- Basic computer proficiency, including MS Word, email, and electronic medical records (EMR).
- Valid driver’s license, private automobile insurance, and insurability.
- Driving between sites for crisis calls is required.
Nice To Haves
- Preference for applicants who live within Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, or Bond Counties.
- Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
Responsibilities
- Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
- Promote the recovery model of care using trauma-informed practices emphasizing hope, empowerment, wellness, respect, and self-directed recovery.
- Complete required documentation and data entry in accordance with program, funder, and agency requirements, including treatment, recovery, and safety plans and progress notes.
- Maintain timely and accurate records; complete plans onsite and submit documentation within required timeframes.
- Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
- Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education.
- Promote customer service excellence by adhering to organizational behavioral standards.
- Protect the confidentiality of consumer and organizational information.
- Provide backup support to team members and complete other duties as assigned.
Benefits
- Shift differential extra pay for evening, overnight, and weekend shifts.
- Robust benefits are offered; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
