Crisis Clinician - Per Required Need

Frontier Behavioral Health•Spokane, WA

8d•Hybrid

About The Position

Frontier Behavioral Health (FBH) is seeking a Crisis Clinician to join their multi-disciplinary team. This role provides telephonic and outreach crisis intervention and evaluation services to individuals and families, aiming to divert them from emergency departments, the criminal justice system, and inpatient psychiatric treatment by maximizing community resources for stabilization. The position serves individuals who may have co-occurring disorders and could be experiencing homelessness. The Crisis Clinician will provide rapid response, assessment, crisis intervention, engagement, supportive counseling, information and referral, assistance with Medicaid enrollment, linkage to resources, and facilitate connection to substance use services for ongoing treatment and follow-up. This is a Per Required Need (PRN) position for coverage purposes.

Requirements

Bachelor’s degree in behavioral health or related field.
Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
Must have an unrestricted and valid driver’s license.
Must be able to pass a motor vehicle screening and driving test.
Must have active car insurance.
Willing to use their personal vehicle in the course of work.
Strong engagement and customer service skills.
Empathy.
Ability to remain calm, professional, and clear headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level, and socio-economic status.
Ability to manage 10 to 20 active cases.
Demonstrate evidence of critical thinking, decision-making ability, problem-solving skills and ability to work autonomously.

Nice To Haves

Two years of experience working with psychiatrically impaired populations.
Knowledge of or ability to gain knowledge of all WAC and RCW requirements for Crisis and Involuntary Treatment Services.

Responsibilities

Provide initial and follow-up phone triage, assessment, and de-escalation services for individuals in emotional or behavioral health crisis, including those referred for Involuntary Treatment Act (ITA) services.
Provide crisis and hospital diversion services to youth, adults, and families in a behavioral health crisis and facilitate use of/access to crisis hospital diversion resources.
Provide referral services to individuals requesting assistance or 3rd party referral sources to provide community stabilization and diversion services.
Complete risk assessments to determine if the person is at risk for suicide and/or homicide, and staff the results of the assessment with a supervisor or clinician II.
Work in collaboration with the Mobile Dispatch Unit to ensure case response meets contract requirements.
High-risk cases must be brought to a supervisor, in a timely manner, for immediate and appropriate assistance related to response.
Provide initial and follow-up phone and face-to-face assessments for individuals who are at risk.
Create or further develop recovery plans and on-going support to promote stabilization plans with the individual’s support network.
Refer individuals who are eligible to Trueblood forensic programs, as appropriate.
In collaboration with clients and their support network, develop stabilization and safety plans that are reviewed with a Clinician II or supervisor.
Complete comprehensive documentation which supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
Follow up on referrals made regarding at-risk/high-risk individuals to ensure stabilization and/or services obtained.
Maintain working relationships with the courts, attorneys, providers, police and sheriff's deputies, jail staff, clinical and administrative persons at inpatient psychiatric facilities, staff of other agencies, advocates and consumer groups and citizens.
Participate in Peer Review, supervision, in-center educational and administrative meetings as directed.
Maintain client records and all other required documentation in a timely and confidential manner.
Assist non-Medicaid individuals to access Medicaid as appropriate.
Provide case management and wrap-around services as needed.
Assist clients in obtaining basic needs such as emergency housing/shelter services, financial assistance, medical services, medications, and other resources that will help them maintain stability in the community.
Provide coaching, advocacy, information and referral, linkage and coordination with resources, and ongoing support.
Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle.
Other duties as assigned.