Crisis Clinician- Swing Sun-Wed

Thurston Mason BH-ASO/OHRS•Lacey, WA

5d•$28 - $36•Onsite

About The Position

Olympic Health and Recovery Services (OHRS) is seeking a Crisis Services Clinician to serve individuals and communities throughout Thurston and Mason counties. The Crisis Clinician is a Mental Health Care Provider supporting the Crisis Services Program at a licensed behavioral health agency. The primary focus is community outreach in collaboration with Crisis Peer Specialists. The position may be assigned to a Co-Responder or Community Based Crisis Team (CBCT) as a special duty. The role provides telephone triage, risk assessments, mobile crisis intervention, stabilization, referrals, outreach, and coordination with clients, families, care providers, and service systems. The clinician develops stabilization and safety plans, helps people access basic resources and services, and may provide short-term intensive case management. The work involves maintaining accurate and timely documentation, handling confidential information appropriately, collaborating with colleagues and other agencies, and supporting Crisis and ITA Team program deliverables. Schedules rotate weekly: Week 1 is Sunday–Tuesday, 11:00 a.m.–12:20 a.m.; Week 2 is Sunday–Wednesday, 11:00 a.m.–9:00 p.m. The position is based in Lacey, Washington, and serves communities in Thurston and Mason counties. Salary is $27.72–$36.45 per hour, depending on experience, with shift differentials of $1 per hour for evenings and $3 per hour for weekends and nights. Work takes place in an office and varied community settings, including residential facilities, homes, hospitals, jails, inpatient facilities, camps, and shelters. Outreach may be outdoors and subject to weather, and the work can involve stressful, physically demanding, and changing conditions. Regular on-site attendance and use of fleet vehicles are required; transportation of clients may be provided. The role may involve on-call availability during business hours and after hours, weekends, or holidays as needed.

Requirements

Bachelor’s degree in psychology, social work, or a related area; a combination of experience and behavioral health coursework may be substituted year for year.
Current Washington State driver’s license, proof of insurance, and satisfactory driving record when driving fleet vehicles or responding to community outreach.
Qualify as an Agency Affiliated Counselor.
Satisfactory criminal background clearances and excluded-party sanctions.
For Co-Responder assignments, additional national background clearances may apply, and approval for access to the Criminal Justice Information System (CJIS) is required.
Ability to work in a high-stress, high-demand environment while communicating clearly and effectively.
Ability to use an electronic health record system for clinical documentation and a web-based phone system for crisis-line response.
Ability to document assessments and dispositions clearly.
Ability to use crisis intervention and de-escalation principles while demonstrating customer service and empathy.
Ability to remain calm and professional during escalated situations.
Ability to collaborate as part of a team and respectfully manage differing perspectives, opinions, and interests.
Ability to remain flexible and adapt to change.
Strong critical-thinking skills and ability to develop and implement creative solutions.
Ability to demonstrate partnership, teamwork, compassion, and integrity in dealings within and outside OHRS.
Knowledge of behavioral health-related behaviors.
Ability to use motivational interviewing and other evidence-based practices.
Ability to work as a team and with assigned partners.
Ability to develop familiarity with systems and community resources.
Knowledge of conflict resolution, de-escalation, and problem-solving techniques.
For Co-Responder/CBCT assignments, ability to work with first responders and law enforcement in law enforcement and fire department settings.
Ability to meet the position’s moderate physical demands, including sitting, standing, squatting, walking short to moderate distances on uneven terrain, using stairs, and lifting or moving items weighing up to 25 pounds.
Ability to work outdoors and adjust to weather conditions and changing priorities and demands; regular, predictable on-site attendance is required.
Ability to meet service-related on-call availability needs, including after hours, weekends, and holidays as needed.

Nice To Haves

Two years of behavioral health experience in a social service or closely related environment is preferred.
Experience in Crisis Services is welcomed but is not required.

Responsibilities

Provide telephone triage for individuals requesting assistance and third-party referral sources.
Complete risk assessments to determine suicide or homicide risk and whether immediate response is needed; make referrals to law enforcement, a Designated Crisis Responder, or other appropriate sources when needed.
Conduct follow-up phone calls as requested and appropriate.
Develop stabilization and safety plans in collaboration with clients and their support systems.
Respond to referrals and provide mobile crisis intervention and stabilization services in community settings.
De-escalate situations during community outreach and maintain safety in accordance with crisis de-escalation and safety training; do not physically interact with clients who are behaving assaultively.
Respond to requests for information about services for people who are homeless, have behavioral health disorders, or have other human and social service needs.
Refer clients to appropriate service providers and coordinate service delivery.
Assist people in obtaining basic resources and services, including shelter, food, medical services, behavioral health treatment, jobs, and other human and social services.
Provide outreach, engagement, liaison support, and, when needed, short-term intensive case management for people seen on a recurring basis.
Facilitate services for high-need individuals across involved systems of care.
Promote best practices in treatment approaches, support systems, and interventions.
Meet with and interview contacts, families, and care providers to assess needs and service eligibility.
Advocate for clients within and outside systems and liaise among clients, caregivers, and service providers.
Provide client-level and system-wide troubleshooting and advocacy.
Consult with other agency professionals on difficult cases.
Protect confidential client and staff information and maintain the physical security of confidential materials and assigned agency property.
Use the electronic medical record system proficiently and maintain timely, accurate documentation in accordance with Washington State law and current best practices.
Communicate effectively with coworkers in a dynamic environment.
Support Crisis and ITA Team program deliverables, including provider compliance documentation and encounter tracking.
Provide professional customer service and phone etiquette.
Demonstrate OHRS’s mission, purpose, values, and beliefs in interactions with internal and external stakeholders.
Perform other duties as assigned.
For Co-Responder/CBCT assignments, communicate with dispatch, first responders, and law enforcement using a radio and utilize a CAD system.

Benefits

Medical, dental, and vision plan options, with many plans having no employee-paid monthly premium depending on plan choice, and dependent coverage options.
Life insurance and disability insurance options.
Eligibility to participate in Washington State PERS retirement plans, with optional additional pre-tax and post-tax deferred compensation retirement options.
Paid time off package earning a minimum of 140 hours annually.
12 paid holidays.
Flexible Spending Accounts and Health Savings Accounts.
Approved Public Student Loan Forgiveness employer.
Payment of fees for required Department of Health licenses for the position.
Annual professional development funds.
Shift differential of $1 per hour for evenings and $3 per hour for weekends and nights.