Crisis Clinician, Call Center -- 3rd Shift

Heritage Behavioral Health Center•Decatur, IL

4d•$47,840 - $75,000•Remote

About The Position

These full-time staff serve as the first point of contact for individuals experiencing emotional distress, mental health crises, or other urgent situations. Support, information, and referrals to appropriate services are provided, ensuring callers receive the help they need. Heritage responds to individuals seeking help with depression, anxiety, substance use, and/or other distressing symptoms, by providing a supportive response and linkage to ongoing supportive services or a crisis worker for further assessment. The program will provide support to anyone, anywhere, any time. Position available on 3rd shifts.

Requirements

Ability to engage individuals in behavioral health treatment
Ability to provide flexible services as the present and/or scheduled- each day will look different
Knowledge of behavioral health diagnoses
Ability to work with seriously and persistently mentally ill, substance abusing, or dually diagnosed populations
Knowledge of community resources including psychiatry, substance use, medical, and/or other community services
Excellent decision making and problem-solving skills
Effective oral and written communication skills
Ability to work independently in a professional environment
Ability to work as a team player
Ability to seek guidance when necessary
Strong customer service skills with everyone encountered
Ability to navigate electronic health record
Proficient in Microsoft Word and Excel
Initiative for ongoing self-development (skills, learning, and growing)
Bachelors or Masters degree in human service related field and be able to function at a minimum as a Mental Health Professional (MHP)
Qualified Mental Health Professionals (QMHP) must have the ability to obtain licensure within 2 years.
Valid driver’s license, reliable means of transportation, and proof of current automobile insurance are required.

Nice To Haves

Ideal candidates will have education and experience in providing crisis services.

Responsibilities

Telephone and virtual sessions to provide crisis intervention and support
Offer emotional support, active listening, and crisis de-escalation techniques.
Dispatch mobile crisis response workers to provide on-site support when necessary.
Collaborate with other team members and external agencies to ensure comprehensive support for callers.
Maintain accurate and detailed records of all calls and interactions.
Able to communicate with individuals, friends/family, and referral sources
Able to work with children, adolescents, and adults
Maintain positive relationships with referral sources and community providers
Collaborate with multiple internal and external providers to coordinate treatment including crisis care team members, support team members, case management, counselors, psychiatric providers, clinical leaders, and other organizations within the communities served.

Benefits

Collaborative work environment
Opportunities for professional growth
Competitive salary
56 paid days off during their 1st year of employment (increases to 61 days the 2nd year)
Expanded and more affordable employee insurance benefit offerings
Generous vacation, sick and personal leave
WELLNESS days - 26 days per year (every other Friday off paid)
Paid holidays - 9 in 2024
Health Club/Fitness Reimbursement
Employee Assistance Program
Continuing education opportunities
Tuition assistance program
Agency provided life insurance and short-term disability policies
Retirement plans (401k and Roth)
Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance.
National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program