Crisis Clinical Program Manager

Pacific Clinics•Hollister, CA

6d•Hybrid

About The Position

Pacific Clinics provides 24/7 Mobile Crisis Response services for San Benito County residents. Our multidisciplinary Crisis Response Team delivers community-based crisis intervention 24 hours a day, 7 days a week, 365 days a year, helping individuals experiencing mental health or behavioral health crises. Our team responds with compassion, professionalism, and a person-centered approach to de-escalate crises involving individuals who may be experiencing suicidal thoughts, homicidal thoughts, or grave disability. When appropriate, the team also coordinates access to higher levels of care, including hospitalization and other supportive services, to ensure individuals receive the care they need. Pacific Clinics is seeking compassionate, motivated professionals to join our Mobile Crisis Response Team serving San Benito County. We are looking for individuals who are skilled in crisis intervention, de-escalation, and collaborative, trauma-informed care. This is an opportunity to make a meaningful impact by helping individuals access timely, compassionate care when they need it most.

Requirements

Master's Degree (M.A) degree in Social Work or a closely related field (e.g., Marriage, Child and Family Counseling or Psychology) and four (4) or more years of clinical experience with children, or adults, including crisis management experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
Two (2) years of supervised clinical experience with children and or adults.
Strong leadership and crisis management skills.
Be certified in crisis intervention techniques within the first 30 days and annually.
Certified in county of service for LPS 5150 (Welfare and Institutions Code section 5150.00) within 60 days of hire.
If program requires, employee must pass an initial physical abilities test HPE (Human Performance Evaluation) and be certified in crisis intervention techniques within the first 30 days and annually.

Nice To Haves

Licensed according to California state law (Welfare and Institutions Code section 5600.2).
Four (4) to five (5) years of clinical experience with children, or adults.
Crisis management experience preferred.
Training in domestic violence, physical/sexual child and elder abuse, with the competency to maintain current knowledge related to state, county, and local law.
Self-defense training to react/respond to harmful and violent physical situations.
Knowledge of local county rules and regulations from the Department of Social Services or related divisions.
Experience providing service to individuals with substance use disorders, co-occurring disorders and or unhoused populations.
Experience, knowledge, skills, and abilities with culturally diverse populations.
Speak, read, and/or write another language.

Responsibilities

Ensures effective coordination of services for individuals and families with other providers both internal and external, such as local law enforcement, by supporting the development of constructive relationships and problem-solving barriers.
Applies advanced skill in acquisition and application of clinically related information to effectively intervene with individuals and families in the context of a crisis.
Functions as a clinical consultant to ensure the initiation of involuntary psychiatric holds are executed in accordance with Laterman Petris Short Act laws.
Understands and applies multi-modal approaches and perspectives to therapeutic direction and crisis management.
May respond to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
May participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis to support in risk management of potentially adverse incidents.
Ensures and monitors defined outcome achievement for individuals and families, as well as satisfaction levels for adults, youth, families, and referring workers and agencies.
Provides coaching and mentoring of others in the implementation of EBPs.
Leads problem solving interaction and work with external customers.
Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
May be required to maintains 24/7 scheduling to ensure coverage for crisis response and may be required to cover shifts or parts of shift as needed.
Participates in Crisis Continuum on call manager rotation, which may include in person response.
Maintains audit ready charts and audits charts independently.
Provides observations and feedback to supervisor to monitor and/or modify programs or approaches.
Provides community and law enforcement-based trainings as needed.
Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
Actively participates in the identification of team opportunities for improvement or identification of deficiencies and in the development of strategies to address or bridge gaps.
Leads Quality Improvement (CQI) activities and project implementation.
Ensures effective quality clinical services delivery for assigned individuals and families.
Provides effective crisis and risk prevention and management.
Culturally responsive to internal and external customers and ensures client and family voice.
Provides direct services to individuals and families, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
Provides outreach to the community including education about agency, program and general mental health and crisis response services and resources.
Advocates for system change in relationship to agency service delivery philosophy.
Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
Works collaboratively with managerial peers to develop and improve program delivery and ensure adherence to fiscal requirements.
Performs other related responsibilities, as assigned, to support specific department/business needs.