Crisis Case Manager- Behavioral Health

SOUTH CENTRAL MENTAL HEALTH COUNSELING CTR • El Dorado, KS

10h • Hybrid

About The Position

SCMHCC is seeking a compassionate and driven Crisis Case Manager to deliver intensive, goal-directed behavioral health services to children and adults experiencing elevated mental health symptoms. Working within our Crisis Department, you will provide stabilization support, mobile crisis response, and community-based care coordination — helping individuals remain safely in the least restrictive environment possible.

Requirements

• BA/BS in human services, psychology, social work, or related field — or equivalent combination of education and experience. One year of experience may substitute for one year of education.
• Demonstrated ability to work with individuals experiencing serious emotional disturbances.
• Strong interpersonal skills and ability to respond effectively across a range of human services situations.
• Reliable transportation required at all times.
• Must meet agency driver's license and insurance standards.
• Travel to community locations is a core part of this role.
• Must pass criminal background check and driver's license review to SCMHCC standards prior to hire.
• Ability to travel to and mobilize within client locations including homes, schools, hospitals, correctional facilities, and other community sites.
• Sufficient visual acuity to observe client behavior, body language, and environmental safety conditions during in-person interactions.
• Ability to hear and clearly communicate with clients, families, and team members in person and by telephone, including in environments with background noise.
• Ability to sit, stand, walk, and drive for extended periods.
• Occasional lifting or carrying of materials up to 25 lbs may be required.
• Ability to work in varied community settings including client homes, outdoor environments, and facilities that may present unpredictable conditions.
• Ability to perform effectively in high-stress, fast-paced crisis situations while maintaining professional composure and sound judgment.
• Ability to use a computer, smartphone, and electronic health record systems to complete documentation and communicate with team members.
• Ability to operate a motor vehicle safely to travel between agency sites and community locations as required by the role.

Nice To Haves

• Crisis case management
• Crisis stabilization
• Mobile crisis response
• Behavioral health
• Mental health support
• Crisis intervention
• Community mental health
• Care coordination
• CSS/CBS services
• De-escalation
• Human services
• Family engagement
• Least restrictive environment
• On-call availability
• Juvenile justice liaison
• School-based support

Responsibilities

• Provide in-person and phone crisis stabilization support to consumers, families, and community members at SCMHCC and off-site locations.
• Deliver intensive, medically necessary crisis case management services to children and adults experiencing acute mental health episodes.
• Collaborate with caregivers, family members, treatment providers, and community partners to develop and implement effective crisis support plans.
• Provide timely, accurate updates on consumer status, response to intervention, and follow-up planning.
• Support CSS/CBS high-needs consumers and assist assigned team members during periods of elevated caseload.
• Attend CSS/CBS staffing and group supervision meetings to build familiarity with high-needs clients.
• Build and maintain relationships with schools, juvenile justice, courts, law enforcement, and hospitals to create a supportive community network for consumers.
• Assist consumers in identifying and accessing natural, community-based resources that support daily functioning and independence.
• Ensure compliance with all deadlines, contractual obligations, and licensing requirements related to crisis services.
• Participate in on-call rotation and respond to mobile crisis requests as needed.
• Attend required SCMHCC training sessions and proactively identify additional learning opportunities to strengthen crisis competency.
• Support continuous improvement of the Crisis Department through collaboration and coordination.
• Maintain regular and predictable attendance — an essential function of this role.

Benefits

• 401(k) participation
• 401(k) deferral match up to 5% after one year of employment
• Eligible for paid vacation after six months of employment and accrual begins at hire date
• Paid sick leave accrual begins at hire date
• Employer paid life insurance and LTD after one year of employment
• Low-cost employee health and vision insurance options
• No cost employee dental
• 10 paid holidays per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees