Crisis Care Transition Counselor

Rosecrance Behavioral Health•Rockford, IL

2d•Onsite

About The Position

The Crisis Care Transition Counselor provides post-crisis stabilization and connects clients with ongoing care tailored to their needs. The counselor conducts formal assessments, identifies treatment needs, and develops safety plans in collaboration with clients and families. The role coordinates with programs such as Mobile Crisis Response (MCR) and other providers to ensure clients receive appropriate support and resources. Services are delivered in community settings, with the goal of linking crisis clients to longer-term care.

Requirements

Bachelor’s degree in Psychology, Counseling, Social Work, or another related field, or equivalent experience and training.
Must qualify at a minimum as an MHP under Illinois Department of Mental Health Rule 132.
Excellent written and oral communication skills.
Ability to quickly establish rapport with clients in crisis.
Computer proficiency.
Ability to navigate and complete documentation in an electronic healthcare record.
Ability to complete required documentation accurately within prescribed time frames.
Self-starter able to work independently and collaboratively within a team.
Ability to manage multiple deadlines.
Valid driver’s license and ability to meet agency insurance requirements.
Ability to transport clients as needed.
Belief in Rosecrance’s mission and vision.

Responsibilities

Work scheduled hours and any additional hours deemed necessary by leadership; some variation in scheduled hours may be required to meet company needs.
Participate in the on-call system as required.
Provide crisis stabilization services in community settings to meet clients’ needs.
Respond to behavioral health crises using appropriate crisis intervention strategies.
Observe clients in their natural environments and coach clients and families on effective use of crisis safety plans.
Model positive coping skills and response patterns for clients and families.
Redirect escalating client behaviors and educate clients on responding to and reducing environmental stressors and stimuli when overwhelmed.
Complete required assessments and documentation to link clients to longer-term care programs.
Use the Electronic Health Record to open clients into services and audit charts for required documentation.
Maintain a caseload of crisis clients, with the goal of linking them to long-term care.
Ensure crisis program requirements are met regarding discharge planning, MCO communication, and client staffing by monitoring documentation and completing these tasks as needed.
Consult and communicate effectively with internal and external stakeholders to coordinate care with outside providers and support accurate discharge planning.
Serve as a role model for staff, clients, and customers and demonstrate positive guest relations when representing Rosecrance.
Comply with the principles of the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform responsibilities in compliance with Rosecrance’s mission, vision, values, and expectations.
Deliver exceptional customer service consistently.
Assume other related responsibilities as assigned by leadership.

Benefits

Medical, dental, and vision insurance with multiple plan options.
401(k) with employer match and discretionary contribution.
Group life insurance, LTD, and AD&D.
Tuition assistance and licensure/certification reimbursement.
Paid time off, sick time, and bereavement leave.
Referral program offering up to $1,000 per hire.
Wellness program, including an on-site gym at select facilities.
Discounts at participating retailers.
Daily pay available through UKG Wallet.
Sign-on bonus of $3,000 for non-licensed candidates or $4,000 for first- or second-level licensed candidates.