About The Position

Intervention, Inc. is a Colorado non-profit that provides services across Colorado’s criminal justice system. This entry-level position guides clients toward pro-social behavior while helping protect the safety of staff, clients, and the community. The specialist monitors and enforces policies, rules, and regulations while supporting residential, nonresidential, and out-client services. No previous experience is required, although the stated minimum qualifications include a high school diploma or equivalent and two years of customer service and/or security experience. The role is based in Lakewood, Colorado, and works overnight hours. Pay is $19.10–$21.96 per hour, depending on shift differential. The position requires regular and predictable attendance and flexibility with schedule or shift changes.

Requirements

  • High school diploma or equivalent.
  • Two years of customer service and/or security experience.
  • Basic computer skills, including entering data, generating reports, and creating communications using software programs and databases.
  • Ability to communicate effectively verbally and in writing.
  • Ability to remain calm and de-escalate stressful or crisis situations.
  • Knowledge of the cultural and socioeconomic characteristics of the client population and appropriate techniques and practices for working with that population.
  • Ability to work effectively both independently and as a team member with company staff, stakeholders, and a diverse client base.
  • Must pass a background check and be able to access state criminal databases.
  • Ability to walk quickly and frequently throughout a multi-floor building.
  • Ability to lift and move furnishings while conducting searches and to lift and carry items weighing up to 25 pounds.
  • Regular and predictable attendance and flexibility with schedule or shift changes.

Responsibilities

  • Support and adhere to Intervention, Inc.’s mission, values, Code of Conduct, policies, procedures, applicable laws, and contractual obligations; treat all persons with dignity and respect and maintain confidentiality.
  • Orient new clients to facility policies, rules, and regulations, and monitor and enforce client compliance.
  • Support, educate, and train clients and staff on safety and security procedures; enforce behavioral guidelines and sanctions.
  • Communicate and document incidents, issues, and other relevant information accurately and promptly, including reviewing facility communication systems at least once daily.
  • Conduct rounds, facility checks, and searches; monitor the facility for improper conduct or unauthorized persons and take appropriate action.
  • Report client violations and investigate them as directed; prepare complete and accurate disciplinary and incident reports before the end of the shift.
  • Provide customer service to visitors, direct them to authorized areas, and supervise and document visitor sign-in and sign-out.
  • Respond to emergencies as appropriate and report decisions or problems to the Supervisor on duty.
  • Maintain professional working relationships with clients and outside referral sources.
  • Monitor clients’ movement into and out of the facility and ensure sign-in and sign-out procedures are followed.
  • Conduct phone and on-site monitoring of clients at work and in the community as required by policy and procedure.
  • Document client room and bed assignment changes; conduct required headcounts and visually verify and document client locations.
  • Monitor client urinalysis and breathalyzer testing.
  • Document, store, and disburse client medication according to prescribed dosages and time frames.
  • Contact appropriate authorities and file escape reports; collect and secure property of escapees or terminated clients.
  • Complete and fax required daily DOC counts.
  • Accept client deposits, issue receipts, and secure payments in the security office safe.
  • Transport clients in a company van.
  • Coordinate meals through the sign-up process and monitor the dining hall during mealtimes.
  • Retrieve and release property to authorized pickup persons; assign, monitor, and record chores as required.
  • Complete paperwork and documentation accurately and promptly; attend monthly staff meetings, CCS staff meetings, other required meetings, and required training; apply training and follow safety procedures.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) retirement program with generous company match and immediate vesting.
  • Paid holiday, vacation, and sick time.
  • Shift differential for overnight and weekend hours.
  • Commitment to employee training and career growth.
  • Opportunity to make a difference while gaining experience in the criminal justice field.
  • Qualified employer under the Public Service Student Loan Forgiveness (PSLF) program.
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