Criminal Justice Case Manager (Re-Entry Services)

Mecklenburg County • Charlotte, NC

1d • Onsite

About The Position

Mecklenburg County Criminal Justice Services (CJS) promotes improvements in the criminal justice system through interagency cooperation, coordination, and planning. Re-Entry Services facilitates participants’ transitions back into the community, promoting employment stability, service engagement, and continuing education. Services include comprehensive case management and voluntary participation, with partner-supported assistance for basic needs, treatment, medication, identification, education, vocational training, work readiness and retention, employment-related items, medical, dental and vision needs, employment, housing, and peer support.

Under general supervision, the Criminal Justice Case Manager provides professional case management to support compliance with court orders and public safety. The role helps justice-involved individuals develop the skills needed to function in the community and avoid repeat offenses through treatment planning and unified case/service plans. The position may also support successful reintegration of people returning to Mecklenburg County after incarceration in local jails or state or federal prisons by linking and arranging services and providing advocacy.

The position is based at 715 E 4th St., Charlotte, NC 28202, and is on-site Monday through Friday; telework is not available. The position is non-exempt and hourly, with a salary range of $25.53 to $31.07 per hour. Applications are due October 22, 2026.

Requirements

• At least two years of directly related experience in case management and/or working directly with felony and chronic misdemeanor offenders.
• Bachelor’s degree in criminal justice, public administration, social work, or a related field; a combination of relevant education and experience is accepted.
• Valid North Carolina or South Carolina driver’s license.
• County driving privileges; an annual motor vehicle record check is required.
• Knowledge of best-practice models for treating substance use and mental health disorders and/or re-entry programming; person-centered and goal-oriented planning; the recovery model; motivational interviewing; and problem-solving techniques.
• Knowledge of crisis intervention and conflict resolution.
• Knowledge of federal, state, and local treatment and service resources; consumer rights and choice; the court system; and culturally relevant service delivery in a variety of settings.
• Skills working with individuals with substance use disorders and/or psychiatric disorders and using effective intervention techniques.
• Skills accessing community resources and developing provider networks; developing case plans; coordinating professional and support services; and assessing individual needs, concerns, priorities, and progress.
• Ability to build strategic relationships across areas, departments, or organizations to achieve business goals.
• Ability to inspire and guide individuals toward higher performance and communicate in ways that engage others and support understanding and retention.
• Ability to encourage innovative approaches to problems and facilitate workplace change.
• Ability to manage conflict and reduce tension using appropriate interpersonal methods.
• Proficiency with computer applications, including Microsoft Office Suite.
• Ability to perform essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

• Experience working with justice-involved individuals.
• Case management experience.

Responsibilities

• Meet regularly with social service- or criminal justice-involved individuals to monitor progress, develop case plans, collect urine analyses, manage crises, and complete risk-needs and substance abuse/mental health assessments.
• Interview and screen individuals referred to participate in DTC; review mental health and/or substance abuse history; consult on cases with applicable individuals; and coordinate discharge planning with team partners.
• Evaluate individuals’ immediate circumstances, including environmental situations and the availability of services and support.
• Manage the housing program for re-entry clients.
• Document contracts and maintain client records.
• Enter and maintain progress notes in computerized charts, conduct chart reviews to ensure documentation meets best-practice standards, and review cases with a supervisor for compliance.
• Prepare reports and documents related to individuals’ services, progress, and other issues or concerns.
• Monitor individuals’ progress through office visits, phone contact, or care-team meetings.
• Help individuals resolve treatment, rehabilitation, and living problems in home, work, or social environments; support them as they cope with consequences of mental health and substance use issues.
• Develop case/service plans with individuals and partnering agencies.
• Assist the Program Manager in assessing basic resources accessed by re-entry clients.
• Educate and recruit housing and support providers through the vendor setup process.
• Monitor housing placements for suitability and livability, and report issues to the provider and Program Manager.
• Assess whether referred clients can contribute financially to housing, determine a financial plan, and report client status and/or violations to the Program Manager.
• Serve as a resource for internal and external providers.
• Represent Criminal Justice Services in court and at meetings, workshops, and trainings.
• Work on an interdisciplinary team to foster interagency collaboration and research additional services or programs available to individuals served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level