Crew Scheduling Supervisor

Commute Air•Westlake, OH

2d•Onsite

About The Position

The Crew Scheduling Supervisor oversees and supports the Crew Scheduling team and is available to step in to situations that warrant a higher level of action. This role requires a detailed working knowledge of applicable Federal Aviation Regulations (FAR’s), Crew Member Collective Bargaining Agreements (CBAs), and Company crew scheduling procedures and policies. The supervisor will guide, empower, and develop the skills of the crew scheduling employees, ensuring crew member assignments comply with all relevant regulations and agreements. They will maintain day-to-day operations, manage staffing and legality concerns, and provide on-the-job training. Responsibilities also include hiring, discipline, termination recommendations, managing employee schedules, PTO, shift trades, sick time, department coverage, and overtime. The role is responsible for the accuracy of data within the Crew Scheduling system, providing feedback to leadership, ensuring policy adherence, conducting system audits, and acting as a Subject Matter Expert (SME). The supervisor will assist with system testing, interface with other departments, evaluate non-routine requests, provide operational summaries, conduct investigations, and complete delegated projects. Regular attendance is essential, and other duties may be assigned.

Requirements

Excellent communication skills, leadership skills, and the ability to work with all levels of management.
Able to work any shift and change shifts at short notice.
High School Diploma or equivalent.
Excellent command of the English language, both written and verbal.
At least six months experience in Crew Scheduling or related management experience.
Organized with the ability to multi-task and manage competing priorities regularly.
Ability to read, speak, and understand the English language.
Legally authorized to work in the USA.

Nice To Haves

Some college coursework preferred.

Responsibilities

Guide, supervise, empower and develop the skills and abilities of all crew scheduling employees.
Ensure crew member assignments are in accordance with the applicable Federal Aviation Regulations (FAR’s) and Collective Bargaining Agreements (CBAs) to include qualifications and international rules.
Maintain and monitor the day-to-day operations, including crew staffing and legality concerns.
Provide on the job training for new employees within the department - training to include FARs, CBAs, as well as department and organizational policies and procedures.
Hire, discipline, and offer termination recommendations.
Responsible for all Crew Scheduling employees schedule and evaluating PTO, shift trades and sick time.
Management of department coverage concerns and overtime.
Responsible for the accuracy and completeness of all data within the Crew Scheduling system.
Ability to provide constructive feedback and solutions to leadership.
Ensure employees abide by Crew Scheduling, Crew Travel, and Crew Payroll policies and procedures.
Conduct system audits to ensure departmental processes and procedures meet quality assurance and compliance standards.
Subject Matter Expert (SME) for Crew Scheduling.
Assist with all phases and testing within Crew Scheduling platforms and systems.
Interface with other departments to adequately plan and coordinate assignments for crew members for all scheduled, chartered and ad-hoc flights.
Evaluate, process and communicate all non-routine requests received by other business departments.
Provide a verbal and written operations summary and communicate it to the following crew-scheduling shift and leadership if needed.
Conduct investigations on crew scheduling processes as needed or requested.
Complete delegated projects from leadership to include audits, data trending, and other needs.
Regular attendance is essential for all positions at CommuteAir.
Other duties as assigned.