Crew Member

Sky Zone•Lansing, MI

4d•Onsite

About The Position

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park. The role provides exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability. Crew Members may be assigned to one or more stations based on business needs; assignments are not guaranteed and may change at the discretion of park leadership. Stations may include Court Monitor, Greeter / Park Support, Party Host, Party Coordinator, Café Front of House (FOH), Café Back of House (BOH), Front Desk (Sales), Park Training, and Marketing Support. Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone’s mission and values while maintaining safety and operational standards. This part-time, non-exempt position is located at Sky Zone Lansing and reports to the General Manager. No travel is required.

Requirements

Must be 16 years of age or older.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Positive and professional attitude.
Strong verbal communication skills.
Coachability and openness to feedback.
Reliability and punctuality.
Team-oriented mindset.
Initiative and willingness to take ownership of assigned tasks.
Ability to remain calm and respectful in busy or high-energy situations.
Basic comfort with technology, including POS systems and scheduling tools.

Nice To Haves

Previous customer service or hospitality experience is preferred but not required.

Responsibilities

Deliver a safe and positive guest experience at all times.
Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.
As a Court Monitor, actively supervise attractions, enforce safety rules, address unsafe behavior, and assist with emergency response procedures as trained.
As a Greeter / Park Support team member, welcome guests, provide directions, support guest flow, maintain public areas, and monitor waiver completion and wristband compliance where applicable.
As a Party Host, lead birthday parties and group events, manage timelines and transitions, deliver activities and guest engagement, and coordinate food and room setup.
As a Party Coordinator, prepare party rooms and materials, confirm event details and package inclusions, coordinate between departments, and address or escalate concerns.
In Café Front of House, take and process orders using POS systems, provide product knowledge, suggest add-ons appropriately, maintain the service area, and follow cash-handling procedures.
In Café Back of House, prepare food and beverages to brand standards, follow food safety and sanitation protocols, monitor inventory, and maintain the prep and kitchen area.
At Front Desk (Sales), greet and check in guests, assist with waivers, ticket purchases, and memberships, recommend memberships or enhancements, and address guest questions and concerns.
In Park Training, complete onboarding and safety certifications, participate in ongoing skill development, and demonstrate coachability and continuous improvement.
In Marketing Support, assist with in-park promotions and local community events, encourage participation in surveys or promotional campaigns, and represent the brand positively.