Crew Lead

Saint Honoré • Spring Valley, NV

3d

About The Position

The Crew Lead is primarily responsible for managing shifts and conveying Café Lola’s culture to Crewmembers and guests. This role calls for a creative team player who works hard, enjoys the work, and is sincerely dedicated to Café Lola. The Crew Lead upholds Café Lola standards for both Crewmember and guest experiences.

The Crew Lead leads high-energy shifts as a hands-on working manager, using company-provided tools and KASADA to manage shift operations, preparation, and administrative duties. The role supports strong performance in cleanliness, maintenance, labor, guest service, food quality, and restaurant culture, and advocates for guests to help ensure their needs are met.

The Crew Lead coaches, develops, trains, and motivates Crewmembers; supports hiring by screening prospective Crewmembers; promotes safety and uniform-policy compliance; and reports risk-management issues according to company standards. The role also supports management of labor costs, waste, sales, cost of goods, cash procedures, inventory, and reporting. The Crew Lead helps the team execute service steps and meet food-quality and delivery expectations while supporting company programs and initiatives.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• At least 6 months of previous food service, retail, or restaurant supervisory experience.
• Proficiency with technology systems, especially Microsoft Office (Word, Excel, and Outlook) and POS systems, and ability to adapt quickly to new systems.
• Ability to lift, carry, push, or pull objects weighing up to 50 pounds; kneel, bend, or stoop; ascend or descend stairs; and reach and grasp objects.
• Takes initiative.
• Excellent verbal and written skills.
• Ability to serve as a brand ambassador inside and outside the restaurant.
• Ability to lead, motivate, and empower Crewmembers to higher performance.
• Ability to align Crewmembers with Café Lola culture while balancing hard work and fun.
• Ability to manage basic tasks and restaurant Crewmembers.
• Ability to recognize problems and solve them.
• Ability to set goals and turn plans into action.

Nice To Haves

• Some college preferred.

Responsibilities

• Lead the Café Lola experience on each shift by providing food and drink with a warm smile and industry-leading service.
• Lead high-energy shifts as a hands-on working manager and use company-provided tools to support high-performing shifts.
• Execute shift measures for cleanliness, maintenance, labor, guest service, food quality, and restaurant culture.
• Advocate for guests and communicate their needs to Crewmembers to help ensure guest satisfaction.
• Take responsibility for restaurant performance on and off scheduled shifts.
• Manage shifts proactively using KASADA and complete preparation and administrative duties.
• Coach, develop, train, and motivate Crewmembers on Café Lola procedures and help them maximize their potential.
• Screen prospective Crewmembers to assess whether they match Café Lola job qualifications.
• Promote Crewmember and guest safety, manage and report risk-management issues according to company standards, and support uniform-policy adherence.
• Support management of labor costs, waste, sales, and cost of goods; monitor daily cash procedures; and provide accurate inventory and reporting data.
• Handle Crewmember and guest situations with urgency to support successful restaurant operations.
• Understand the purpose and requirements of company programs and initiatives, and collaborate in organizing and supporting a guest-focused restaurant.
• Manage the team’s execution of guest service steps and expectations for food quality and delivery.

Benefits

• Annual paid vacation of up to 10 days per calendar year.
• Eligible for medical, dental, and vision benefits on the first of the month after 60 days in the position.
• Equity opportunities may be evaluated based on consistent, superior personal and business performance and growth into the Area Manager or Director level; either level is required for consideration.
• Complimentary team member meal and drink while on shift.
• 50% discount on any item at any time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED