Crew Lead

Saint Honoré • Las Vegas, NV

2d

About The Position

The Crew Lead is primarily responsible for managing shifts and conveying Café Lola’s culture to Crewmembers and guests. This role is for a creative team player who works hard, enjoys the work, and demonstrates sincere dedication to Café Lola. The Crew Lead upholds the company’s standards for both Crewmember and guest experiences.

The position combines hands-on shift leadership, operational execution, team coaching, guest service, and support for the restaurant’s financial performance. The Crew Lead helps ensure each shift delivers an elevated café experience through food and drink, warm hospitality, and leading service.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• At least 6 months of previous food service, retail, or restaurant supervisory experience.
• Proficiency with a variety of technology systems, especially Microsoft Office (Word, Excel, and Outlook) and POS systems, and ability to adapt quickly to new systems.
• Ability to lift and carry, push, or pull objects weighing up to 50 pounds; kneel, bend, or stoop; ascend or descend stairs; and reach and grasp objects.
• Ability to lead, motivate, and empower Crewmembers and manage basic tasks and restaurant staff.
• Ability to recognize problems, solve problems, set goals, and convert plans into action.
• Initiative and excellent verbal and written communication skills.
• Ability to represent the brand both inside and outside the restaurant.

Nice To Haves

• Some college education.

Responsibilities

• Lead shift operations and deliver Café Lola’s elevated café experience through food, drink, hospitality, and service.
• Run high-energy shifts as a hands-on working manager, using company-provided tools and proactively managing shifts with KASADA, preparation, and administrative duties.
• Execute and monitor cleanliness, maintenance, labor, guest service, food quality, and restaurant culture to ensure company standards are met.
• Advocate for guests and communicate their needs to Crewmembers to support guest satisfaction.
• Take responsibility for restaurant performance both on and off scheduled shifts.
• Coach, develop, and train Crewmembers on proper Café Lola procedures; motivate them to reach their potential.
• Screen prospective Crewmembers to assess whether they meet Café Lola job qualifications.
• Support Crewmember and guest safety, manage and report risk-management issues according to company standards, and support adherence to the uniform policy.
• Support management of labor costs, waste, sales, and cost of goods; monitor daily cash procedures and provide accurate inventory and reporting data.
• Handle Crewmember and guest situations with urgency to support successful restaurant operations.
• Understand and support company programs and initiatives; collaborate with and organize the restaurant to remain guest-focused.
• Manage team execution of guest service steps and expectations for food quality and delivery.
• Lead, motivate, and empower Crewmembers; align the team with Café Lola culture while balancing hard work and having fun.
• Manage basic tasks and restaurant Crewmembers, recognize and solve problems, and set goals and turn plans into action.

Benefits

• Annual paid vacation of up to 10 days per calendar year.
• Eligible for medical, dental, and vision insurance on the first of the month after 60 days in the position.
• Equity opportunities may be evaluated based on consistent, superior personal and business performance and growth into an Area Manager or Director role; one of these levels is required for consideration.
• Complimentary team member meal and drink while on shift.
• 50% discount on any item at any time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED