CREW DISPATCHER TRAINEE

Norfolk Southern Corp.•Atlanta, GA

7d•Onsite

About The Position

Execute the on-time dispatching of railroad personnel, railroad transportation, and other requests of the Network Operations Center. Create a positive and inclusive environment while professionally handling inquiries or problems generated through phone, e-mail, verbal communication, or chat.

Requirements

Must be able to understand and convey oral information either in person or by telephone, and to phrase questions in a manner that leads to appropriate responses
Strong multi-tasking skills are a necessity
Must have strong computer skills.
Must be familiar with Microsoft Office Suite, including Word, Excel and PowerPoint.
Must be able to type at 35 words per minute at 85% accuracy.
Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and effectively handle conflict situations
Problem Solving Skills
Must be able to accurately record information on forms without clerical errors and prepare short concise document
Must be able to pass job training

Responsibilities

Work in a professional environment and handle multiple challenging internal customer interactions via phone, email and internal instant messaging
Coordinate work with other railroad personnel
Generate reports and maintain records and files as necessary.
Handle requests for information from other departments on crew management services related questions
Managing multiple priorities for railroad personnel and look for solutions to daily issues and to work as a member of a team
Manage personnel vacant jobs, and handle the job advertisement process
Adhere to labor agreement and computer assisted calling procedures