Crew Counsellor & Festival Auditor

Shambhala Music Festival•Salmo, BC

26d•$25•Onsite

About The Position

Are you someone people turn to for support, and someone who notices what others miss? This unique dual role on our Crew Care Team might be for you! Position Dates & Location: This position works daily on the festival site near Salmo, BC from Jul. 15-Jul. 29, 2026. As part of the Crew Care Team, the Crew Counsellor & Festival Auditor will play a significant role in supporting crew through wellness-focused check-ins, assisting with problem-solving and providing resources to crew, as well as providing counselling and mediation services as required. Simultaneously, this role will also conduct quality-control audits across festival operations.

Requirements

Education or experience in counselling, psychology, restorative justice and/or mediation.
Able to maintain confidentiality and handle sensitive information with discretion.
Able to work independently with minimal supervision.
Able to communicate in a neutral, empathetic, and nonjudgmental way.
Experience in customer service.
Highly responsible and reliable.
Creative and proactive with a positive attitude.
Ability to identify high risk situations and determine when to escalate to managers.
Engaging and outgoing with the ability to connect with many different people.
Strong communication skills with a collaborative and flexible mindset.
Calm, patient and adaptable to changing needs and situations.
Strong organizational skills with excellent attention to detail.
Able to foster a safe, fun, and supportive environment.
Reflects the Shambhala spirit through kindness, inclusivity, and a welcoming approach.

Nice To Haves

Experience with festivals or events is an asset.
Comfortable using a radio is an asset.

Responsibilities

Conduct routine check-ins with all SMF departments to monitor crew wellness and operational flow.
Identify emerging concerns related to crew morale, supplies, schedules, communication, or environmental stressors.
Facilitate on-the-spot problem-solving or escalate issues to the appropriate festival leadership channels.
Provide one-on-one counselling support sessions for crew, as required.
Facilitate mediation to help resolve (personal or crew) conflicts through methods of restorative justice.
Observe for signs of burnout or high stress and offer support, resources, or adjustments as needed.
Support adherence to SMF policies and reinforce safe work practices during daily interactions.
Work with SMF Health & Safety staff to support crew.
Maintain brief daily logs to track patterns, recurring challenges, and notable successes.
Recommend improvements or interventions during the festival and contribute insights for future planning.
Ensure crew receive breaks, water, meals, and other basic needs to support wellbeing.
Refer crew to the Sanctuary or another safe space when they appear overwhelmed or in need of additional support.
Provide a neutral, objective ear for crew concerns and ensure grievances are documented and brought forward for resolution.
Record detailed notes for each interaction, positive or negative, including observations and suggestions for improvement.
Monitor quality assurance across festival operations and flag any issues or inconsistencies.
Demonstrate the Shambhala spirit of kindness, welcome, and support in all interactions with crew and leadership.