Crew Chief

Team Car Care•Lombard, IL

5d•Onsite

About The Position

The Crew Chief is part of the management team and works with the General Manager to provide excellent customer service, guide the crew, maintain smooth operations, and grow sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. Professional automotive experience is not required. The Crew Chief helps develop and coach teammates, supports business and financial performance, oversees service-center standards, and assists with daily operations. The role includes leading team huddles and meetings, assisting guests, and performing opening and closing duties when the General Manager is absent.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups.
Sound business judgment and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years old.
Must be legally authorized to work in the United States without company sponsorship now or in the future.

Responsibilities

Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates using internal training programs and provide ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear, detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is absent.
Help the General Manager build and maintain a workforce suited to customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.