Crew Chief

Team Car Care • Cherry Hill, NJ

1d • Onsite

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to provide excellent customer service, guide the crew, support smooth service-center operations, and increase sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement.

The Crew Chief helps achieve revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus. The position coaches the team to deliver excellent customer service and an exceptional guest experience, develops teammates through training and ongoing guidance, and ensures quality-control processes are followed. The Crew Chief also supports financial and operational performance, maintains a clean and safe service center, and assists guests in person, electronically, or by telephone.

The role requires one to three years of retail management experience; professional automotive experience is not required. The work involves standing on hard surfaces and exposure to hot and cold temperatures, loud noises, and exhaust fumes. The employee must be able to lift and move work-related items weighing up to 50 pounds.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive and helpful attitude, with professional conduct and appearance.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to work in an environment with frequent exposure to hot and cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.

Responsibilities

• Work directly with the General Manager to support consistent revenue growth by growing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach and execute excellent customer service and create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates using the internal training program and provide ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are consistently followed.
• Carry out other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is absent.
• Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform access to employee discounts on products and services, including travel, electronics, and concerts
• PTO after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered
• Training for different jobs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed