Crew Chief

Team Car Care•Lincoln, NE

1d•Onsite

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to provide excellent customer service, guide the crew, keep the service center running smoothly, and grow sales. The role offers training across different jobs, leadership experience, and opportunities to advance within the company.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Proven leadership ability, including inspiring and motivating diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.
Must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

Work with the General Manager to drive revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality control measures and processes are followed consistently.
Handle additional duties and projects, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is absent.
Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.