Crew Chief
About The Position
The Crew Chief is an important member of the management team, working with the General Manager to deliver excellent customer service, guide the crew, keep the service center running smoothly, and grow sales. The role includes leadership experience and training across different jobs, with opportunities to advance within the company. The Crew Chief helps drive revenue growth and an exceptional guest experience, develops and coaches teammates, and ensures the service center follows quality and safety standards. The role also supports business operations such as budgeting, sales forecasting, inventory, cash handling, expense control, and opening and closing duties when the General Manager is absent. Crew Chiefs assist guests in person, electronically, and by telephone.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help improve sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Ability to thrive in a fast-paced, flexible, high-performance retail environment.
- Guest-first mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- At least 18 years of age.
- Legally authorized to work in the United States without company sponsorship now or in the future.
Responsibilities
- Work with the General Manager to grow revenue, guest count, and performance on measures such as core sales mix, MultiCare, and Core Plus.
- Coach teammates and deliver excellent customer service to create an exceptional guest experience.
- Lead by example and build team engagement and efficiency through training, guidance, coaching, and direction.
- Ensure quality control measures and processes are followed consistently.
- Carry out other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is absent.
- Assist the General Manager in building and maintaining a workforce aligned with customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot employee discounts on products and services including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms provided and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
