Crew Accommodations Agent

Corpay

13d•Remote

About The Position

Corpay is seeking to hire a Crew Accommodations Agent for its Lodging division in Colombia. This role involves overseeing and coordinating hotel and ground transportation bookings for clients' crew members, managing agent and client workflows, and handling booking requirements through a proprietary system. The Agent will communicate via email, chat, phone, and direct interactions, ensuring seamless resolution of booking issues by following Standard Operating Procedures and coordinating among agents, clients, and vendors. The position reports directly to the Crew Accommodation Support Manager and involves regular collaboration with other teams.

Requirements

Fluent in Spanish and English
High school diploma or equivalent
Experience in travel coordination or hospitality
Strong organizational and communication skills
Ability to work in a fast-paced environment
Proficiency in Microsoft Office and travel booking systems
Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
Interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
Strong organizational and multi-tasking skills.
Strong writing, communication, and negotiation skills.
Ability to work independently and as a contributing team member.
Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.
Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).

Nice To Haves

A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.

Responsibilities

Coordinate Crew Accommodations: Book and oversee all bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.