Credit Supervisor

Springs Window Fashions•Middleton, WI

About The Position

The Credit Supervisor leads the credit and collections function to ensure timely, accurate credit decisions and effective management of accounts receivable. This role balances customer service with risk mitigation, oversees credit and deduction specialists, and partners with sales, finance, IT, and operations to support healthy cash flow and minimize bad debt. The most important focus is maintaining sound credit practices while enabling profitable business growth.

Requirements

Bachelor’s degree preferred in finance, accounting, business, or a related field.
Preferred experience within the manufacturing industry.
Preferred experience within a big box store highly desired.
Preferred demonstrated experience managing major retail accounts
Experience in credit, collections, accounts receivable, or financial analysis.
2+ Years prior leadership or supervisory experience in a credit or finance environment.
Strong understanding of credit principles, financial statements, and risk assessment.
Familiarity with manufacturing workflows, order‑to‑cash processes, and ERP systems.
Excellent communication, negotiation, and conflict‑resolution skills.
Ability to analyze data, identify trends, and make sound decisions under pressure.
Advanced Excel skills preferred, including pivot tables, complex formulas, data modeling, and dashboard creation.
Preferred working knowledge of SQL for querying ERP or data-warehouse systems to support credit analysis, aging reviews, and dispute research

Responsibilities

Review and approve credit applications, set credit limits, and ensure decisions align with company policies and risk tolerance.
Oversee credit holds, collaborate with production and shipping teams, and ensure timely release of orders once credit issues are resolved.
Supervise, coach, and develop credit and deduction staff; set performance expectations and provide ongoing feedback.
Monitor aging reports, prioritize high‑risk accounts, and ensure timely follow‑up on past‑due balances.
Guide the team in resolving delinquent accounts, negotiating payment plans, and escalating issues when necessary.
Partner with sales, customer service, logistics, and IT to resolve invoice discrepancies, freight issues, pricing disputes, EDI rejections, and other factors that commonly delay payment.
Maintain and improve credit policies, procedures, and internal controls to support compliance and operational efficiency.
Work closely with sales, customer service, and finance to resolve disputes, support customer onboarding, and improve billing accuracy.
Identify trends in customer payment behavior, assess portfolio risk, and recommend adjustments to credit strategies.
Prepare regular reports on credit performance, collections activity, bad‑debt exposure, and key metrics for leadership.
Engage directly with customers on escalated credit issues, disputes, or negotiations.
Ensure adherence to legal, regulatory, and company standards related to credit and collections.