Credit Specialist

Airbus • Herndon, VA

11d • $59,000 - $69,900 • Onsite

About The Position

Airbus Commercial Aircraft is looking for a Credit Specialist to join our Customer Account and Service Management department based in Herndon, Virginia. In this role, you will be the main interface between the Customer and Airbus Americas Customer Services for all customer related credit and debt matters. You will also provide support to the AACS Contracts and Contracts Administration function. The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Requirements

• High School diploma or equivalent
• Prior experience in a customer service related role required
• One to three years in credit, finance or customer services required
• Availability for overnight, domestic and international travel of up to 30% possible.
• Authorized to Work in the US
• Experience working with customers along with a strong financial understanding of credits and debits
• Excellent written and spoken communication skills (in English).
• Must have at least an intermediate or above level of skills using MS Office products (Word, Excel, etc.)

Nice To Haves

• College degree in finance or relevant field
• One to three years financial management experience preferred
• Minimum three years in financial management
• Experience in the aviation field is preferred.
• Knowledge and understanding of other cultures, ways of working, and any language skills (Spanish, French, German) are a plus.
• Intermediate level proficiency with Google Suite a plus.

Responsibilities

• Validate Customer documentation, completion of initial E&C and KYC clearance, and perform initial creation of Customer accounts in the ERP system.
• Debt follow up, minimizing financial risk.
• Consult with internal HO (Head of) Credit Management, and external underwriters to identify / handle customer credit worthiness and minimize Airbus financial risk.
• Detailing the setting and revising of customer credit terms and conditions using the established process.
• Create, issue & reconcile consolidated statement of account status reports for each customer.
• Provide customer account status reports to customer & Customer Core / GAM team members as needed.
• Coordinate with customer Accounts Payable departments to collect all outstanding debt.
• Identify, clarify and discuss open issues with the customer (traveling when needed) with backup assistance from the appropriate Customer Core / GAM team members when required.
• Extensive communication with external customers regarding payment status of the account and coordination with internal team members to resolve discrepancies.
• Extensive communication with internal counterparts such as the Customer Core and GAM team members, as well as our European based colleagues.
• Calculate and invoice interest charges as per contractual provisions when appropriate.
• Handle AACS financial exposure starting from the contractual framework to controlling the payment performance and administration of customers’ credits with Airbus.
• Responsible for management of all Credit Notes, Memos, and or Letters of Credit issued to the Customer. Management includes but is not limited to overall responsibility on the contractual use, issue of Requests for Payment (RFP) to Airbus Finance when requested by the customer, and reconciliation of credit memo balances with customers, including the coordination of credit transfers between Airbus SAS & AACS.
• Responsible to prepare and present all debt reporting, externally to the customer, and internally to management in routine and specific reports as needed.
• Provide support as needed to the Head of Contracts Administration and Customer Credit.
• Provides feedback, advice, suggests options to Management related to Customer Satisfaction issues related to how AACS can provide remedies that will meet internal and external demands.

Benefits

• Competitive base salary
• incentive compensation which may include profit sharing schemes
• retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off
• personal time
• holidays
• generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
• prescription
• dental
• vision
• life
• disability
• Employee Assistance Plan (“EAP”)
• other supplemental benefit coverages
• Upskilling and development opportunities through our global Leadership University
• unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
• opportunity to participate in accelerated development programs
• national and international mobility
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Accounts
• Basic & Voluntary Life and Accidental Death & Dismemberment insurance
• Short and Long-term Disability insurance
• 401(k)
• Paid holidays
• Tuition Assistance
• Bonus(es) subject to performance criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED