Credit Specialist

FERGUSON•Huntersville, NC

10d•$22 - $32•Hybrid

About The Position

The Credit Specialist will be managing a portfolio of process focused customers and national accounts. This is a Hybrid role based out of Huntersville, NC, in accordance with the Amerock Flex schedule; 3 days office / 2 days remote.

Requirements

3-5 years of experience in credit management or similar roles.
Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Effective verbal and written communication.
Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required.
Strong and accurate data entry skills.
Ability to develop and deliver effective presentations and use Ferguson's inventory, logistics, and customer relationship management systems.

Responsibilities

Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
Support enterprise business and sales objectives through efficient performance of job responsibilities.
Work with Sales and Operations associates to ensure prompt resolution of any credit-related customer issues.
Assist with processing customer credit applications and evaluating credit worthiness.