Credit Services Specialist

FERGUSON

1d•$20 - $27•Remote

About The Position

Ferguson is currently seeking the right individual to fill an immediate need for a Credit Specialist. This role is approved to be fully remote and can be based anywhere in the United States. Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.

Requirements

Credit experience of 1-3 years
Ability to work 8am-5pm EST or CST
Ability to organize and prioritize work
Effectively communicate in writing and verbally
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
Ability to adjust work schedule in accordance with job objectives
Must have strong and accurate data entry skills
Perform basic math functions
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.

Nice To Haves

Call center experience is a plus

Responsibilities

Responsible for handling a high volume of inbound calls with expectations of taking around 50 calls per standard shift
Data Entry
Work on simple, non-sensitive credit accounts, following guidelines established for the organization
Specific responsibilities include receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status
Helps customers with questions/problems on their account
Perform routine clerical support for functional groups performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked by direct supervisor
Approves order ticket releases for credit accounts on restriction
May update and summarize receivables
Notifies/resolves uncollected COD's and processes/resolves NSF checks
Research/resolve credit card charge backs
Processes payments for open customer accounts
Identify the needs of customers and resolve issues