Credit Specialist

FERGUSON • Birmingham, AL

2d • $25 - $37 • Onsite

About The Position

The Credit Specialist will be managing a portfolio of process focused customers and national accounts. This role involves managing customers utilizing portals for purchase order delivery, invoicing, and payment, and handling a wide variety of credit and collection functions. The specialist will monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc., and collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs. The role also includes handling sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts. Maintaining consistency between credit and collection activities and the organization's overall customer relations strategy is key. The Credit Specialist will implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears. This includes contacting customers regarding delinquent payments, preparing reports reflecting credit and collection status, and identifying/addressing problem debts. The position requires participation in associate meetings, communication of concerns to management, and strengthening internal and external relationships. The role supports enterprise business and sales objectives through efficient performance of job responsibilities.

Requirements

• 3-5 years of experience in credit management or similar roles.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Knowledge of Bectran, Billtrust, Cash App, PowerBI, and Levelset platforms.
• Ability to develop and deliver effective presentations and use Ferguson's inventory, logistics, and customer relationship management systems.

Responsibilities

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
• Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc., and collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs.
• Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
• Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed