Credit Services Recovery Specialist

Huntington National Bank • Columbus, OH

9d • Hybrid

About The Position

Credit Services Recovery Specialists at Huntington provide "Simply the Best" customer service at all times. This role involves contacting charged-off customers to collect on balances, negotiating payment plans, and updating collection files. Specialists will also perform skip tracing, recommend actions for repossessions, bankruptcies, and foreclosures, and arrange for appropriate legal action. The position requires a high school diploma or GED and at least one year of collections experience.

Requirements

• High school diploma or GED
• At least 1 year of collections experience
• Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Excellent written and verbal communication skills
• Strong negotiation skills and ability
• Working knowledge of consumer and collection law is desired
• Must be goal oriented and self-motivated
• Knowledge of CACS, RMS and HOGAN systems helpful
• Experience using computers

Responsibilities

• Contacting charged off customers by telephone or mail to collect or negotiate balance in full or make.
• Updating collection files and completes all necessary paperwork.
• Negotiating payment plans protecting the Bank's interest and completes decision-making process.
• Locating customers via skip tracing and Lexis/Nexis.
• Recommending action regarding repossessions, bankruptcies, and/or foreclosures.
• Arranging for appropriate Bank and/or legal action based on account analysis as deemed by manager.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED