Credit Services Operator

Vanderbilt Mortgage•Maryville, TN

8d•Remote

About The Position

The Credit Services Operator is responsible for providing excellent customer service for credit related calls. This position reports to the Credit Services Team Lead and ensures the consumer is routed to the right area that best supports their needs. This position does not negotiate or advise credit terms with consumers.

Requirements

High School diploma or equivalent required
0-2 years related experience preferred
Computer competency with navigation ability.
Must be able to navigate a computer system for providing Loan IDs when transferring calls to the appropriate departments.
Must have good telephone etiquette.
Willing to learn, hard-working, determined, and assertive.
Ability to work in a team environment.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
90% communication methods completed over the phone, teams, and through email.
Must be able to exchange accurate information at all times.
Ability to identify and assess account status and determine appropriate process.
Constantly works in an indoor temperature controlled, sealed window office environment.

Nice To Haves

Knowledge of AS400 and LINK a plus.
Previous data entry experience is a plus.

Responsibilities

Provides excellent customer service by professionally managing inbound calls from Home Centers, applicants, and various departments.
Directs inquiries to the relevant departments as needed.
Handles all Credit Services voicemails daily, promptly forwarding messages to the designated licensed Loan Specialists.
Ensures every phone call is handled professionally and thoroughly.
Adheres to company image through professional service and actions.
Maintains foundational understanding while adhering to VMF internal policies and procedures.
Other duties as assigned.

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.