Credit Services Specialist 1

Huntington National Bank•Antis Township, PA

4d•$21 - $22•Remote

About The Position

As a Credit Service Specialist, you will have the opportunity to grow and advance your career within the Credit Administration Department. The Credit Service Team at Huntington provides a “Category of One” customer service experience by potentially cross training specialist on all non-real estate delinquent products. In this position you will assist customers through their financial difficulties by asking probing questions, listening, and offering solutions. The shift for this role will either be 10am-7pm or 12pm-9pm Eastern, Monday - Friday. There will be an occasional rotating Saturday shift from 8am-1pm Eastern.

Requirements

High school diploma, GED, or equivalent
1 year of customer service experience
Must be goal-oriented and self-motivated
Must be comfortable using a computer and keyboard
Must possess the ability to effectively communicate over the phone
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Call Center experience
Some outbound sales experience
Desire to educate and assist troubled customers
Ability to easily adapt to change and embrace continuous improvement and understand complex processes
Working knowledge of consumer and collection law
Knowledge of CACS, RMS and HOGAN systems helpful

Responsibilities

Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
Establishes and maintains files relating to collection activities.
Uses basic skip tracing to locate delinquent customers.
Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
Performs other duties as assigned.