Credit Service Representative

Zippo Manufacturing Company•Bradford, PA

2d•Onsite

About The Position

This is an office hourly, full on-site position located in Bradford, PA. Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas. The Credit Service Representative is responsible for managing customer credit and payment processes, including reviewing credit information, setting credit limits, negotiating payment schedules, and resolving deductions. The role requires communication with internal and external parties, monitoring accounts on credit hold, and utilizing various software packages for analysis and correspondence.

Requirements

Associate Degree in relevant field or any similar combination of education and experience
1-2 years of experience in relevant field
Demonstrated Proficiency with Microsoft Office Suite

Nice To Haves

Knowledge of AX and D365 operating systems

Responsibilities

Reading industry and trade group correspondence listing common delinquent accounts and industry solutions.
Communicating with internal and external parties.
Monitoring orders on credit hold.
Contacting delinquent accounts for payment and to negotiate payment schedules.
Contacting customers with alternative payment terms when open account terms cannot be extended.
Working with customer accounts payable departments and internal departments to resolve deductions.
Tracking open and closed deductions to provide current and accurate information.
Reviewing credit information on new customers.
Setting credit limits on new customer accounts.
Reviewing and updating credit limits on existing accounts.
Performing and reviewing financial ratio analysis on customer accounts to assist with assigning credit limits.
Utilizing software packages to evaluate credit limits and monitor accounts.
Utilizing Microsoft Word for credit-related correspondence and Microsoft Excel for analysis and review.
Participating in department meetings to discuss open balances on customer accounts.
Assisting in reviewing customer compliance guides.
Performing related duties or special assignments as directed.