Credit Representative

Central States•Springdale, AR

3d•Onsite

About The Position

Credit Representatives will be responsible for serving internal and external customers of the Credit Department and managing routine credit tasks, including applying cash receipts to customer accounts, reviewing customer applications for credit, reviewing and reconciling RMAs, and other tasks as needed. Credit representatives will demonstrate a desire to serve customers, build customer relationships, and create raving fans.

Requirements

Customer-focused with an eye for detail.
Reliable.
Innovative thinker pursuing continuous improvement.
Embrace teamwork.
Want to positively make an impact and open to change.
Enjoy giving back to your community.
Prompt and dependable.
Strong organizational skills.
Solid written and verbal communication.
Ability to work within a team.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to handle high volume of work efficiently.
Communication skills and experience necessary to interface with all levels of management, staff, and customers in a fast-paced, team-oriented environment.
Ability to assume increasing responsibilities in a rapidly changing environment.
Understands legal requirements and compliance for credit accounts and capability to manage all aspects of data, relationships, and requirements to protect and mitigate risks.
Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”

Responsibilities

Manages credit applications process; enters new customers and tracks for renewal.
Verifies that all customer credit files are complete, accessible, and secure.
Ensures customer statements are updated timely and are accurate.
Responds to inquiries made to the Credit Department in a timely manner.
Works and communicates with Credit Department teammates to ensure goals and KPIs are met.
Partners with accounting to ensure accurate bank and ledger reconciliations are maintained.
Reviews and reports on collection efforts for past due accounts and assists sales team in collection efforts.
Recommends credit terms and limits based on customer profile.
Works with sales and accounting teams to obtain and maintain Sales Tax Certificates.
Issues, communicates, and documents credits and adjustments as needed in accordance with established processes.
Processes customer payments and maintains security of customer information.
Generates accurate and timely department reports as needed.