Credit Service Representative

Zippo Manufacturing Company•Bradford, PA

1d•Onsite

About The Position

This is an office hourly, full on-site position located in Bradford, PA. Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas. The Credit Service Representative is responsible for reading industry and trade group correspondence listing common delinquent accounts and industry solutions. They will communicate with internal and external parties, monitor orders on credit hold, and contact delinquent accounts for payment and to negotiate payment schedules. They will also contact customers with alternative payment terms when open account terms cannot be extended, and work with customer accounts payable departments and internal departments to resolve deductions. This includes tracking open and closed deductions to provide current and accurate information. The role involves reviewing credit information on new customers, setting and reviewing credit limits on existing accounts, and performing financial ratio analysis. The representative will utilize software packages to evaluate credit limits and monitor accounts, as well as Microsoft Word for credit-related correspondence and Microsoft Excel for analysis. Participation in department meetings to discuss open balances on customer accounts is expected. Work hours must be flexible to adjust to busy seasons and backing up other staff. The role also includes assisting in reviewing customer compliance guides and performing related duties or special assignments as directed.

Requirements

Associate Degree in relevant field
1-2 years of experience in relevant field
Any similar combination of education and experience
Demonstrated Proficiency with Microsoft Office Suite

Nice To Haves

Knowledge of AX and D365 operating systems preferred

Responsibilities

Reading industry and trade group correspondence listing common delinquent accounts and industry solutions.
Communicating with internal and external parties.
Monitoring orders on credit hold.
Contacting delinquent accounts for payment and to negotiate payment schedules.
Contacting customers with alternative payment terms when unable to extend open account terms.
Working with customer accounts payable departments and internal departments to resolve deductions.
Tracking open and closed deductions to provide current and accurate information.
Reviewing credit information on new customers.
Setting credit limits on new customer accounts.
Reviewing and updating credit limits on existing accounts.
Performing and reviewing financial ratio analysis on certain customer accounts.
Utilizing software packages to evaluate credit limits and monitor accounts.
Utilizing Microsoft Word for credit-related correspondence.
Utilizing Microsoft Excel for analysis and review.
Participating in department meetings to discuss open balances on customer accounts.
Assisting in reviewing customer compliance guides.
Performing related duties or special assignments as directed.