Credit & Collections - Credit Representative

The Erb Group•Montreal, QC

54d•Onsite

About The Position

We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader. We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Requirements

Previous experience with Credit Collections preferred
Fluency in English and French - verbal and written, preferred
Advanced experience with MS Office (Word, Excel, Outlook)
Excellent verbal and written communication skills required
Attention to detail required
Ability to work at a steady pace maintaining a focus on accuracy
Strong problem solving and critical thinking skills required

Responsibilities

Plan and follow a systematic schedule of contacting, monitoring, and checking overdue accounts to meet established targets.
Review daily credit reports to ensure accuracy of billing and payment method according to terms.
Review weekly statements/invoices for a select group of customers, verifying required information is provided before sending to the customer.
Review detailed customer requirements and follow as requested.
Communicate in writing with detailed back up information to necessary accounts and follow-up by telephone when required.
Ensure pros are billed to correct accounts. Solve invoicing problems when necessary. Follow through with adjustments and changes with appropriate departments.
Collaborate with internal personnel to ensure Credit policies and procedures are followed
Run aging analysis report to help locate delinquent accounts.
Analyse payment patterns watching for potential financial difficulties and alert Credit Manager or Credit Supervisor of inability to secure payment after consecutive attempts.
Negotiate payment plans as required, with Credit Manager approval.
Initiate the process for customers needing to be put on no credit terms.
Review collection calls report on a weekly basis. Making sure all assigned accounts are being monitored regularly.
Set up new accounts, send out credit application forms, and review applications for accuracy
All other duties as required

Benefits

Benefits available from day 1
Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
Enjoy $1600 in massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and Goodlife Fitness
Educational assistance up to 50%, with specific training required by The Erb Group paid in full
Career advancement opportunities
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)