About The Position
Sutherland is seeking a bilingual Credit Analyst (B2) to support a banking and credit client. The role combines credit operations knowledge—including loan origination, underwriting, and credit risk—with B2B account support, operational issue resolution, and ongoing client communication. The successful candidate will manage multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to provide accurate, timely resolutions that meet client expectations. The position is remote for candidates based in Bogota and onsite for candidates based in Barranquilla. Client communication is conducted in English, while coordination with internal teams is in Spanish.
Requirements
- At least two years of experience in credit operations, lending support, or a related financial services role.
- Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows.
- Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
- Ability to investigate issues, manage escalations, and follow through on resolution.
- Experience with Jira or similar ticketing platforms.
- Functional understanding of APIs and system integrations.
- Ability to read system logs and understand basic scripting or coding logic.
- English proficiency at B2 level or above, both written and spoken.
- Fluency in Spanish.
- Strong analytical, organizational, and communication skills, with close attention to detail.
Nice To Haves
- Experience with credit reporting agency integrations and collections processes.
- Familiarity with Postman, virtual desktop infrastructure (VDI), and system configuration logs.
- Experience working directly with engineering teams to resolve client issues.
Responsibilities
- Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
- Manage a portfolio of B2B client accounts, balancing competing priorities and following up consistently on open issues.
- Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams.
- Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions.
- Support issues involving credit reporting agency integrations, APIs, and system configurations.
- Review system logs and interpret basic technical information to assist with troubleshooting.
- Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities.
- Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations.
- Communicate with clients in English and coordinate with internal teams in Spanish.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
