Credit Operations Manager

SRS Distribution•McKinney, TX

1d•Hybrid

About The Position

The Credit Operations Manager enhances and oversees the systems and processes essential to Credit Department operations. Working closely with credit leadership, the manager guides daily processes and contributes to strategic initiatives and special projects. The role uses data management and analytics, including reporting, analysis, and forecasting, and requires familiarity with Microsoft products, Power BI, Bectran, and Alteryx. It involves collaboration with departments and external vendors, project management, training, and communication across the organization. The position reports to the Vice President of Credit Operations or Senior Credit Operations Manager and may receive guidance from Regional Credit Managers, Credit Directors, and the Chief Credit Officer. There are no ongoing direct reports, though the role may oversee collaborators on specific projects. The position is primarily office-based in McKinney, Texas, with a hybrid working model and flexibility for remote work arrangements. The environment is fast-paced and deadline-driven, with approximately 5%–15% travel to collaborate with credit leadership and stakeholders. Physical tasks include extended computer use, frequent communication and meetings, and occasional lifting of objects weighing up to 10 pounds. The role may involve extended periods seated or standing; reasonable accommodations are available.

Requirements

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent work experience; the minimum education section states a bachelor’s degree is required.
At least 3–5 years of professional experience in credit operations, credit management, collections, or a related credit environment.
Experience with data management and analytics, including proficiency in Microsoft Excel, Power BI, Bectran, and Alteryx.
Demonstrated ability to manage and develop credit operations processes and systems.
Strong project management and leadership experience in a corporate environment.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced setting.
Excellent interpersonal, written, and verbal communication skills, including the ability to work with diverse stakeholders.
Ability to work autonomously and demonstrate initiative and self-motivation.
Creative problem-solving skills and the ability to think strategically and innovatively.
Ability to manage stress, multiple priorities, and tight deadlines.
Willingness to travel 5%–15% as required.

Nice To Haves

Advanced degree in Finance, Business Administration, Economics, or a related field.
Senior credit operations experience in financial services or consumer finance, including experience implementing credit strategies and managing complex credit portfolios.
Experience with advanced analytics and modeling tools such as Python, SQL, and Tableau.
Experience developing and executing long-term operational strategies aligned with organizational objectives.
Experience leading change management initiatives involving technology-driven credit operations processes and systems.
Experience managing vendor relationships and contracts.
Experience collaborating cross-functionally, particularly within finance and risk departments.
Knowledge of credit-related regulatory requirements and practices.
Relevant certifications, such as Certified Credit Executive (CCE), Certified Credit Professional (CCP), Certified Receivables Compliance Professional (CRCP), Project Management Professional (PMP), or a data analytics/business intelligence certification such as Microsoft Certified: Data Analyst Associate with Power BI.
Experience in a multinational environment or with global teams and diverse markets.
Location preference: McKinney, Texas, with flexibility for remote work arrangements.

Responsibilities

Lead the design and improvement of credit operations systems and processes, using technology such as Power BI and Alteryx to streamline operations and improve efficiency.
Oversee audits, testing, and documentation for current systems to uphold and improve operational standards.
Analyze and forecast credit data and develop reports to support strategic decision-making and business development initiatives.
Coordinate cross-functional communication and training within the credit department to support teamwork, knowledge transfer, transparency, and continuous improvement.
Collaborate with other departments and external vendors on projects and solutions that improve credit operations, customer experience, and operational effectiveness.
Apply project management practices to support long-term strategies and special projects, ensuring timely delivery and alignment with strategic objectives.
Facilitate credit team meetings by sharing information about systems, processes, and industry trends.
Work with credit leadership at various levels as a trusted advisor and contributor to operational strategy, building relationships across the organization.

Benefits

Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Company-paid life insurance
Company-paid short-term disability
Optional long-term disability
Additional life insurance