Credit Operations Manager

SRS Distribution Inc. • McKinney, TX

2d • Hybrid

About The Position

The Credit Operations Manager oversees and enhances the systems and processes that support Credit Department operations, working closely with credit leadership on daily operations, strategic initiatives, and special projects. The role uses data management and analytics to create reports, analyze and forecast credit data, and inform strategic decisions. Relevant platforms and tools include Microsoft products, Power BI, Bectran, and Alteryx.

The position collaborates with other departments, external vendors, and stakeholders to improve operational efficiency and customer experience. It also supports audits, testing, documentation, project management, communication, and training across the credit team. The role is based primarily in McKinney, Texas, with a hybrid work environment and approximately 5%–15% travel. It is a fast-paced, deadline-driven position requiring adaptability, organization, and effective collaboration with senior leadership and cross-functional teams.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent work experience; the minimum education section specifies a bachelor’s degree in Business Administration, Finance, or a related field.
• Three to five years of professional experience in credit operations, credit management, or collections.
• Experience with data management and analytics, including proficiency in Microsoft Excel, Power BI, Bectran, and Alteryx.
• Ability to manage and develop credit operations processes and systems.
• Experience in project management and leadership in a corporate environment.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced setting.
• Excellent interpersonal, written, and verbal communication skills for engaging diverse stakeholders.
• Ability to work autonomously and demonstrate initiative and self-motivation.
• Creative problem-solving skills and strategic, innovative thinking.
• Ability to manage stress, multiple priorities, and tight deadlines.
• Willingness to travel 5%–15% as required.

Nice To Haves

• Advanced degree in Finance, Business Administration, Economics, or a related field.
• Senior credit operations experience in financial services or consumer finance, including implementing credit strategies and managing complex credit portfolios.
• Proficiency with advanced analytics and modeling tools such as Python, SQL, and Tableau.
• Strategic leadership experience developing and executing long-term operational strategies.
• Experience leading change management initiatives involving technology-driven credit operations processes and systems.
• Experience managing vendor relationships and contracts.
• Cross-functional collaboration experience, particularly with finance and risk teams.
• Knowledge of credit-related regulatory requirements and best practices.
• Relevant certifications, such as Certified Credit Executive (CCE), Certified Credit Professional (CCP), Certified Receivables Compliance Professional (CRCP), Project Management Professional (PMP), or a data analytics and business intelligence certification such as Microsoft Certified: Data Analyst Associate with Power BI.
• Experience in a multinational environment or with global teams.
• Master’s degree in Finance, Business Administration, or a related field.

Responsibilities

• Lead the design and improvement of credit operations systems and processes using technology platforms such as Power BI and Alteryx.
• Oversee audits, testing, and documentation for current systems to maintain and improve operational standards.
• Analyze and forecast credit data and develop reports to inform strategic decisions and business development initiatives.
• Coordinate communication and training within the credit department.
• Collaborate with other departments and external vendors on solutions to optimize credit operations and improve customer experience.
• Apply project management practices to long-term strategies and special projects, supporting timely delivery and alignment with objectives.
• Facilitate credit team meetings and share insights on systems, processes, and industry trends.
• Work with credit leaders at multiple levels, advising on and contributing to operational strategy and building relationships across the organization.

Benefits

• Competitive weekly or bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Optional long-term disability insurance.
• Optional additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager