Credit Operations Analyst

REXEL•Mississauga, ON

64d

About The Position

The Credit Operations Analyst is responsible for the day-to-day management of customer credit accounts across assigned portfolios. They will work closely with sales, customer service, operations and legal teams to apply credit policies, maintain customer accounts and implement recovery actions where necessary.

Requirements

High School diploma plus a minimum of one year credit analyst experience or the equivalent combination of education and experience.
Ability to communicate with internal contacts. Communication with external contacts is required to exchange work related information.
Computer literacy – knowledge of AS400 and Microsoft Office programs is beneficial.
Ability to write reports and correspondence with limited creativity.

Nice To Haves

Experience with GETPAID is an asset
French Bilingual is an asset.

Responsibilities

Maintain accurate customer master data and documentation in the ERP
Manage incoming correspondences from business partners, requesting updates to existing accounts; requests vary from: Email Address Changes, Billing/Shipping Address Changes, Salesperson, Territory, G/L Group Changes, Business Name Changes
Ensure that administrative requests are validated and accompanied with appropriate documentation, adhering to audit compliance
Respond to routine internal and external queries regarding account status, documentation requests, and transaction confirmations within agreed timelines
Monitor workflow queues within Hyland for the new account process; addressing errors and ensuring all submissions are completed within a timely manner
Verify submitted documents for accuracy and completeness, inclusive of signed credit applications, tax forms, and any requested financial or trade references
Distribute Welcome Letter Packages to new accounts, inclusive of Rexel’s Banking Information and the Credit Department’s contact information
Work with the Credit Manager to identify opportunities of process improvement, controls and tools to increase efficiency within the workflow
Receive incoming cheques, verify payer details and remit information, and prepare cheques for processing
Scan verified cheques into Kofax prepare daily deposit batches, reconcile scanned items to deposit slips and cash application reports
Maintain and update the enrollment file folder for customers on pre-authorized credit card payments
Monitor enrollment status within the Moneris Batch Upload program and notify credit teams of rejections
Prepare and submit the monthly trade tape to credit bureaus, ensuring data fields are accurate
Update customer files and credit system with bureau scores received from Equifax
Communicate directly with customers and/or respective portal support to maintain functionality of all platforms
Coordinate with respective internal business partners to ensure operational payments are processed in a timely manner, as to not hinder the status of portal function
Report all delinquencies (e.g. notification of suspensions, technical downtimes) to the pertinent internal parties to avoid any service disruptions
Monitor the portal submissions of invoices and/or credit notes for all accounts requiring exceptional billing
Identify and communicate all issues to pertinent business partners; assist Credit Analyst in resubmissions upon rectifying issues
Maintain banking and remittance information on all portal platforms
Maintain invoice and account notes on pertinent systems
Maintain a directory of all relative Sales and Credit personnel required to manage the E2E business on any account
Provide support to the Credit Operations team and their tasks, when required
Provide support to National Credit operations Manager for various focused projects or tasks when required.