Credit Counsellor (Hybrid)

The Credit Counselling Society•New Westminster, BC

12d•Hybrid

About The Position

As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges. You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals. In this role, you will assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations. You will provide personalized options and strategies to help them effectively manage and resolve their debts. In some cases, you will offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief. You will serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability. As part of our commitment to delivering a consistent, high-quality counselling experience, successful candidates will receive comprehensive training and are required to complete the Certified Financial Counsellor (CFC) certification within the first year of their start date.

Requirements

Three to five years of experience in financial services, counselling, social services, or related fields.
Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.
Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
Strong ability to influence and guide others, including addressing concerns and overcoming objections.
Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time). Flexibility, including early mornings, may be required.
Saturday shifts (average of 6 per year) are also required.
Must be eligible to work in Canada on a full-time basis.

Nice To Haves

Post-secondary degree or diploma (an asset but not required).
Fluency in French is an asset.

Responsibilities

Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
Provide personalized options and strategies to help them effectively manage and resolve their debts.
Offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.
Complete the Certified Financial Counsellor (CFC) certification within the first year of their start date.

Benefits

Starting salary range: $64,064 - $68,848
Annual salary review process each January
35 hour work week
Three weeks vacation to start
3 CCS days to use at your discretion
6 Sick/Personal Days each year
Comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
Long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries).
A $1,000 annual bonus upon the organization achieving our Client Satisfaction goals.
Educational reimbursements (up to $2,500/year).
Bilingual Credit, valued at $800 annually and paid on a prorated bi-weekly basis (for French fluency).
Two-level employee development program
Supplemental mentoring relationships
Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
Employee and family assistance program that offers counselling support as well as a wide variety of support resources.