Credit Counsellor (Hybrid)

The Credit Counselling Society•Halifax, NS

12d•Hybrid

About The Position

CCS is seeking a Credit Counsellor, working on a hybrid basis in Halifax. As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges. You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals.

Requirements

Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.
Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
Strong ability to influence and guide others, including addressing concerns and overcoming objections.
Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
English language skills are a requirement.
Candidates must be eligible to work in Canada on a full-time basis.

Nice To Haves

Post-secondary degree or diploma (an asset but not required).
Three to five years of experience in financial services, counselling, social services, or related fields.
Fluency in additional languages an asset.
Team members able to speak both French and English will qualify for a Bilingual Credit, valued at $800 annually.

Responsibilities

Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
Provide personalized options and strategies to help them effectively manage and resolve their debts.
In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.
Complete the Certified Financial Counsellor (CFC) certification within the first year of their start date.
Work variable shifts scheduled between 8:30 AM and 8:00 PM (local time).
Work six Saturday shifts per year.

Benefits

Starting salary range: $60,840 – $65,416.
Annual salary review process each January.
35 hour work week.
Generous time off provisions.
Three weeks vacation to start.
3 CCS days to use at your discretion.
6 Sick/Personal Days each year.
Comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
Long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries).
A $1,000 annual bonus upon the organization achieving our Client Satisfaction goals.
Educational reimbursements (up to $2,500/year).
Opportunity to participate in our two-level employee development program.
Supplemental mentoring relationships.
Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
Employee and family assistance program that offers counselling support as well as a wide variety of support resources.