Credit Control Associate

QBE Insurance Group • Miami, FL

23h • Hybrid

About The Position

The purpose of the role is to provide administrative support for credit control and billing functions, resolve complex queries, perform basic accounts receivable tasks, and ensure prompt collection and reconciliation of premiums. This role will work across the credit control process, ensuring timely collection of outstanding debts, and maintaining accurate records of all credit transactions. This role involves working closely with the accounting and underwriting teams to monitor and manage receivables, as well as liaising with brokers to resolve any payment issues.

Requirements

• Tertiary Degree or equivalent combination of education and work experience.
• Bilingual English/Spanish (must have)
• Moderate relevant experience in the field.
• Analytical Thinking
• Communication
• Credit Analysis
• Critical Thinking
• Customer Service
• Financial Accounting
• Financial Data Reporting
• Financial Products
• Intentional collaboration
• Managing performance
• Problem Solving
• Process Improvements
• Risk Management
• Transaction Systems
• Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Nice To Haves

• Experience in credit control in professional or financial services industry.
• Experience in fundamental credit analysis.
• Moderate finance or accounting experience.
• Experience in accounts receivable, and/or cash management functions.
• Experience of working to deadlines and objectives.

Responsibilities

• Investigate and resolve aged debt to keep it to a minimum.
• Referral of billing queries to appropriate teams for resolution.
• Monitor and manage the credit control process to ensure timely collection of outstanding debts.
• Maintain accurate records of all credit transactions and update customer accounts accordingly.
• Review and reconcile credit control reports and broker statements.
• Perform regular chasing of overdue accounts until resolution or escalation.
• Analyze all credit control-related data, identifying problem areas and acting on those problems accordingly.
• Process, allocate and notify all appropriate stakeholders of their respective shares of collections and premiums.
• Identify and document all unrecognized/unallocated cash items that are experiencing collection difficulties to ensure early escalation.
• Maintain relationships with stakeholders and provide excellent customer focus.
• Liaise with brokers to resolve payment issues.
• Ensure compliance with company policies and procedures related to credit control.
• Contribute to the refinement of process procedures and systems for continuous improvement.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees