Credit & Collection Associate

Boston College • Newton, MA

5d

About The Position

As a Credit and Collections Specialist, you will serve as a vital resource for Boston College students and alumni, helping them navigate the complexities of paying for their college education as well as loan repayment with empathy and professional expertise.
Responsible for credit and collection activity on current students, including providing Boston College students and their families with information and guidance on various options for resolving their student accounts. Responsible for a designated population of full and part-time undergraduate and graduate students; and performance of all caseload work, including but not limited to applying holds, deferments, initiating payment plans with families, and all necessary collection activity for past due tuition accounts.
Alumni responsibilities include pursuing and collecting delinquent institutional and Federal loan accounts. Responsible for analyzing a borrower’s situation, exercising professional judgment, and then providing solutions within the confines of the regulations governing each loan fund.
Exercises sound decision making ability when reviewing special circumstances. Shares knowledge with other Student Services’ teams. Ensures confidentiality and sensitivity in all customer interactions.

Requirements

• One to three years of experience in a Student Financial Services environment required.
• Knowledge of the Federal Regulations concerning Fair Debt and Collections Practices, as well as the application of federal “Due Diligence” laws.
• Requires knowledge of university systems and operations.
• Strong time management abilities and attention to detail.

Nice To Haves

• Preferrable Collection experience.
• Familiarity with NSLDS, student loan regulations and National Student Loan Clearinghouse desirable.

Responsibilities

• providing Boston College students and their families with information and guidance on various options for resolving their student accounts
• applying holds
• deferments
• initiating payment plans with families
• collection activity for past due tuition accounts
• pursuing and collecting delinquent institutional and Federal loan accounts
• analyzing a borrower’s situation
• exercising professional judgment
• providing solutions within the confines of the regulations governing each loan fund
• reviewing special circumstances
• Shares knowledge with other Student Services’ teams
• Ensuring confidentiality and sensitivity in all customer interactions

Benefits

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed