Credit Consultant

MSI Credit Solutions•Dallas, TX

28d•Onsite

About The Position

The Processing Manager oversees and manages the day-to-day operations of the Processing department and the team. The role involves managing projects, ensuring data quality and integrity, and implementing best practices for data management. This position requires a combination of technical expertise, leadership, and management skills.

Requirements

Previous working experience as a processor
Expertise in providing operational support
Great understanding of management methods and techniques
Working knowledge of Microsoft office suite
Recognition of industry’s latest technology trends and applications
Capacity to think strategically and to lead
Advanced analytical and problem-solving skills
Superb recordkeeping, time management, and organizational skills
Exceptional leadership, collaboration, and communication skills
Advanced troubleshooting and multi-tasking skill
Attention to detail

Responsibilities

Reviewing current processes for effectiveness, quality and simplification, and develop and implement solutions to improve operational efficiency
Managing your team members day-to-day performance, ensuring daily, weekly, monthly and yearly processing department goals are met
Enforce MSI's Policies and procedures
Take ownership of departmental issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards MSI Credit Solutions mission
Recruit, Interview, coach, and develop Processors and File Clerks. Create an environment where they can excel through encouragement and empowerment
Facilitating training of new hires, updating training materials, and consistently training and developing
Monitor and assess performance of individuals, issuing Performance Improvement Plans, handling/presiding over terminations
Keep ahead of industry developments and apply best practices to areas of improvement
Manage resources and use available assets to achieve qualitative and quantitative targets
Adhere to and manage the approved Processing department budget if necessary
Maintain an orderly workflow according to priorities, Keeping the daily backlog from falling behind
Delegating task to team members, assigning workload, Auditing team members
Overseeing and managing the auditing process. Verifying the accuracy of data entered into systems, and implement quality control measures to maintain high data quality standards
Working overtime and weekends as needed to achieve department goals
Inventory management and communicate needs of office supplies for the Processing department
Keep record of customer interaction within MSI's C.R.M
Preparing and discussing monthly reports, meeting with department leaders to discuss Processing operations