Credit & Collections Support Manager

Core & Main•St Louis, MO

2d•Onsite

About The Position

Supports Credit Operations through the administration of credit application processes, customer master data management, ERP systems, RPA workflows, third-party vendor coordination, reporting functions, and department support activities. Serves as a key resource for Credit Managers and business partners by coordinating onboarding activities, maintaining critical system data, supporting workflow automation, managing relationships with external vendors that support credit applications, preliminary notices, and Credit Department functions, troubleshooting system issues, and driving process improvements across multiple credit and collections platforms.

Requirements

Strong knowledge of commercial credit and collections processes.
Experience supporting a Credit Application Team or similar operational function.
Experience working within multiple ERP, RPA, vendor, and business systems.
Strong analytical, organizational, problem-solving, and troubleshooting skills.
Ability to manage multiple priorities and coordinate work across internal and external partners.
Effective written and verbal communication skills.
Proficiency with Microsoft Office applications, reporting tools, and customer master data systems.
Ability to collaborate effectively with Credit, Sales, Operations, Finance, IT, and third-party vendors.

Responsibilities

Supports the review and processing of commercial credit applications and related documentation.
Coordinates the use of credit reports, trade references, and supporting information within the credit review process.
Supports customer onboarding, account setup, approval workflows, and document retention requirements.
Assists with credit application exceptions, process questions, and account maintenance needs.
Maintains customer master data and supports data integrity across business systems.
Creates, updates, and maintains customer records, company hierarchies, and parent enterprise relationships.
Validates customer setup information and coordinates resolution of data discrepancies.
Conducts customer data cleanup activities to improve reporting accuracy and operational efficiency.
Partners with business and IT teams to resolve customer master data issues and system exceptions.
Works within multiple ERP and business systems, including D365, customer master data platforms, and supporting credit applications.
Serves as a functional resource for customer setup, account maintenance, system integration, and data synchronization issues.
Supports system testing, enhancements, acquisitions, implementations, upgrades, and ERP transition activities.
Collaborates with Finance, IT, Operations, and Credit teams to improve processes and data quality.
Submits, monitors, and coordinates system support tickets and enhancement requests.
Works within multiple RPA systems and supports automated Credit Operations workflows.
Maintains user access, distribution groups, and process documentation associated with automated solutions.
Coordinates issue resolution, testing, implementation, and enhancement of RPA-supported processes.
Partners with business and technical teams to identify automation opportunities and improve operational efficiency.
Serves as a liaison between Credit Operations and third-party vendors that support credit application processing, preliminary notices, lien-related services, credit reporting, and other Credit Department functions.
Coordinates vendor relationships to help ensure vendor-supported systems, services, and processes align with departmental needs.
Manages user access, account maintenance, training coordination, and issue resolution for vendor-supported platforms used by the Credit Department.
Collaborates with vendors and internal stakeholders on process improvements, automation, workflow enhancements, and operational efficiencies.
Supports vendor implementations, upgrades, testing activities, and system integrations affecting Credit Operations.
Monitors service issues, escalates concerns, and coordinates resolution of interruptions or system-related problems.
Assists with documentation, compliance requirements, process updates, and communications related to vendor-supported programs and services.
Provides administrative and operational support for D&B, NACM, Equifax, NCS, Textura, and other approved credit or construction-credit service providers.
Coordinates access and support associated with credit reporting, preliminary notice, waiver, and lien-management platforms.
Assists Credit Managers with credit investigation resources, system questions, and vendor-supported workflows.
Communicates relevant system or process changes to affected Credit Department users.
Coordinates system and vendor access for new Credit Managers across required credit, ERP, RPA, and business platforms.
Maintains onboarding checklists and supporting documentation.
Coordinates training with Credit Application, Waiver, and other Credit Operations teams.
Updates branch assignments, contact files, distribution groups, and department support tools as required.
Generates, reviews, and distributes operational and management reports.
Monitors data quality and reporting accuracy across multiple business systems.
Assists with KPI reporting, departmental metrics, audit support, and process tracking.
Analyzes process and reporting trends and recommends operational improvements.
Documents procedures and supports standardization across Credit Operations.
Provides backup support for key Credit Operations functions, including credit applications, customer master data, waiver-related activities, and system administration.
Assists with Credit Department projects, acquisitions, business integrations, and coverage needs.
Maintains departmental documentation, procedures, and reference materials.
Performs additional Credit Operations responsibilities as assigned.