Credit & Collections Specialist
Stowers Machinery Corporation•Knoxville, TN
•Onsite
About The Position
The Credit and Collections Specialist is responsible for managing customer credit risk and ensuring timely collection of outstanding receivables. This role supports financial health by maintaining accurate records, resolving payment issues, and fostering positive customer relationships. This position will also help process new customer credit applications.
Requirements
- Strong understanding of credit principles, collections processes, and financial documentation
- Proficiency in ERP systems and Microsoft Excel
- Excellent communication, negotiation, and conflict resolution skills
- Ability to analyze data and make informed decisions
- High level of accuracy and attention to detail
- High school diploma, GED or equivalent required
- Clear verbal and written communication
- Strong focus and mental agility for handling complex account issues
Nice To Haves
- 3+ years of experience in credit and collections or accounts receivable
- Familiarity with credit scoring models and risk assessment tools
- Experience working with B2B customers and large account portfolios
- Associate or Bachelor’s degree in Accounting, Finance, or related field preferred
- Experience in manufacturing, industrial, or heavy equipment industries is a plus
- Knowledge of lien laws, collections regulations, and dispute resolution practices
- Ability to work independently and manage multiple priorities
Responsibilities
- Review and assess customer credit applications and set appropriate credit limits
- Monitor aging reports and follow up on overdue accounts
- Resolve billing discrepancies and customer disputes
- Maintain accurate records of collection activities and communications by documenting in the company’s system
- Collaborate with sales and customer service teams to support account resolution
- Prepare reports for management on collection status and risk exposure
- Assist with legal documents for the Credit Manager, as needed
- Take ownership of assigned accounts and collection strategies
- Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding)
- Provide insights and recommendations to leadership on credit risk trends
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
